Complete Crash- Cannot Open

Comments

3 comments

  • Luke Griffioen

    Hi,

    We've seen a couple cases where if there was a pending video capture from an old version it would cause this. You can fix this by deleting any .videocapture files in this folder:

    ~/Library/Group\ Containers/7TQL462TU8.com.techsmith.snagit/Snagit\ 2022/PendingCaptures 

    If you still want the videos, you can get the raw mp4 in the adjacent Temporary folder. I hope this fixes the issue for you!

    0
  • Jpalatucci

    I can confirm that this has resolved the issue. Thank you for your help. 

    0
  • Luke Griffioen

    This crash should be fixed now in today's 2022.1.1 release

    0

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