Failing to update Snagit on Mac (Monterey) - DMG file is corrupt.

Davidwsampieri

• May 24, 2022 16:07

I downloaded the latest version of Snagit (2211) today and I get an error trying to install it. 

Double-clicking the DMG file opens the End License agreement and I clicked on Agree. It starts to verify the disk image and then fails:

"The disk image couldn't be opened. Failed to attach the disk image, error 1000."

A Google search suggests verifying the DMG file using the Mac DiskUtility. That also fails with a 1000 error, but gives the description of "image data corrupted."

I tried downloading from within the Snagit application as well as downloading the image directly from Techsmith's website.

I have shut down all apps and tried and then rebooting and tried - the image is corrupted.

Does anyone else have this issue and, if so, have you found a solution?

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  Luke Griffioen

  Employee

  • May 24, 2022 16:08

  Hi,

  Sorry about this! You must have gotten it right in the middle of our publish live, if you try again now it should be resolved.

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  Davidwsampieri

  • May 25, 2022 14:43

  Thanks, Luke. I installed and tested it - all is well! I appreciate the quick response.

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