Camtasia Studio Recording Pause Button Terminates Skype Out Calls

plusassociates

• May 24, 2022 18:23

Software compatibility flaw discovered when screen recording with Camtasia Studio Ver. 21.0.19 (build 35860) 14/04/22 & using Skype.

On Win10 PC while making a new Camtasia Studio screen recording with a Skype Call in progress, pressing the Camtasia Studio recording Pause button, terminates the Skype-Out Call.

Situation occurs during a Skype-Out Call, if being placed On-Hold by the called recipient, one is tempted after a minute or so of being placed on hold, to press Pause button in the Camtasia Studio screen recording control panel, to reduce recorded file size, and wait for the call recipient to go off hold and to continue the conversation, however using the Camtasia Studio Pause button terminates the Skype-Out Call.

It seems the Camtasia Pause Button command interferes with Skype software and terminates Skype Calls. Hope TechSmith can test & modify their software to not cause Skype calls to terminate & interact with the Camtasia Studio recording Pause button when a recording is in progress.

Have reproduced this problem 5 times in a row.

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  kayakman

  Community Moderator

  

  • May 25, 2022 00:10

  suggest you report it as a bug by filing a formal ticket with tech support ...

  

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  Here's Johnny

  • May 25, 2022 10:26

  plusassociates,

  Have you tried pausing the the recorder using the keyboard shortcut { F9 } ?

  It's not a solution to the problem you've encountered and might not work either.

  Skype shortcuts all start with the Control Key, followed by 1 or more keys.

  F9 may or may not be disconnected from Skype and still pause Camtasia?   

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  plusassociates

  • May 26, 2022 22:17

  Hi Kayakman,

  Hope paddling now on weather in your neck of the woods.
  A Tech Support note was made. Testing problem reproducibility again.

  Was using Skype Out to dial a telephone number. Pressing the Camtasia Studio Recording Pause button seemed to shut off the Skype out call shortly after a pause. A Skype to Skype call might not have same result. More testing needed. Will update once more info discovered. Should not be a problem recording screen during a call if Pause button not pressed etc.

  more to follow.

  Thank you for fast reply.

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  plusassociates

  • May 26, 2022 22:19

  Johnny,

  Hot key was not used. Only pressing the Pause button in the Recorder seemed to stop a Skype Out in progress call to a Telephone number. More to follow.

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