Snagit 2022.01 does not install properly. Fails with error 1?

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2 comments

  • Skeezix

    Version 2022.0.0.14133 works for me, but if I "update" to version 2022.1.0.20078 I get the "Unable to run..." error. I've been working with techsupport for over a week now with no joy. Send them a ticket. The more folks that have this problem and report it, the greater chances are that techsupport will be able to fix it.

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  • Skeezix

    Here's what I did to install version 20078 when version 14133 is already installed:

    1. Use the Control Panel to uninstall version 14133. If you have problems with this method, then download Revo Uninstaller Free and use that. If "Snagit" appears more than once in the Control Panel, select each instance and uninstall it. You may have to perform the uninstall more than once for each version. "Snagit" will not appear in the Control Panel once you have successfully uninstalled it.

    2. Go through the C: drive and delete every folder that is named "TechSmith". Look in Program Files,  Program Files (x86), Program Data, and in every folder under User. Make sure that you have deleted every single folder named "TechSmith".

    3. You do not have to make any changes to the Registry.

    4. After every single instance of "TechSmith" folders has been removed, restart your computer.

    5. Now you can install Snagit 2022.1.0.20078.

    This worked for me. Good luck!

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