Can you bring back the Snagit 2021 audio engine for recording system audio?

Commentaires

7 commentaires

  • Carson Greene

    Hi there,

    I noticed that the previous post you linked was about 5 months ago. I'm curious if you've tried out the latest versions of 2022 and 2023 (2022.2.3 and 2023.0.1, specifically) which were released on October 20th and October 27th, respectively. If you're on macOS Ventura, we've switched to using a new native method for capturing audio that doesn't require the installation of that third party audio component. We've seen a far lower volume of support tickets related to system audio and video recording since those releases, so we'd recommend you give them a shot!

    0
  • Arthursyang

    Hi Carson, if you look at my post carefully, you would notice that I said: "...However, when I tried to do the same with v. 2022 and 2023, not only was the resulting file not saved as mp4, but I had to manually retrieve it from a temp folder, furthermore, it only recorded one-and-a-half hours of the online training, what happened?" I don't want to go back and forth again about this, but the problem I mentioned still exists in v. 2022 and 2023, that's why I asked you to bring back the old audio engine, and to perform a side-by-side comparison test to replicate the problem, I said this with confidence because I've tested this on 2021, 2022, and 2023.

    In addition, I would recommend that you do a four-hour long recording, although some of your colleagues do not recommend doing this because the it's too lengthy; however, if this works on v 2021, why shouldn't it work on v 2022 or v 2023, right?

    All I am asking is for you to bring back the same screen recording mechanism to v 2022 or v2023, as it works great. I must also say that the problem with v 2022 and 2023 is that the file doesn't get saved automatically as MP4, and must be manually retrieved from the temp folder. This means the two problems I've reported in my previous post are not resolved. 

    The reason why you do not get as many support tickets about this problem is probably because other users do not do screen recording for 4 hours straight, that's why they wouldn't notice this problem.

    0
  • Carson Greene

    Okay! Just making sure you were using the most recent versions, as there were a lot of improvements made to system audio recording. We'll continue looking into improving our recording process to support longer recordings!

    0
  • Arthursyang

    Thanks, and also please look into the problem in which video file doesn't get automatically converted to MP4 and has to be manually retrieved from the temp folder, this happens in both 2022 and 2023 versions based on my personal testing.

    I honestly think that bringing back the old engine is the best way to do, but then again, I don't know what kind of improvements have been made to the audio engine, I am just hoping that screen recording will work the same way as version 2021.

    0
  • Luke Griffioen

    Hi Arthursyang,

    Can you open a ticket for the issue of having to get the video from the temp folder? That shouldn't be the case, and I've not see any other reports of that happening. That should also fix the file type as it's converted to mp4 when we hand it off to the Snagit editor.

    https://www.techsmith.com/contact.html

    0
  • Arthursyang

    Hi Luke, I've submitted a ticket for the problem mentioned above. One question, in order for you to bring back the old screen recording mechanism (v. 2021) to all future versions, would that be a feature request? 

    I don't think people who use the screen recording feature need high-resolution videos, I've always recorded in 1080p, and it was good enough for me.

    0
  • Luke Griffioen

    It is very unlikely that we would bring back the old screen recording tech, it had a lot of issues that the new one cleared up. We do however want to fix anything like what you're running into in our new recording engine. Hopefully support can get the handoff working for you, that's not even part of the video engine, so not sure what went wrong there.

    0

Vous devez vous connecter pour laisser un commentaire.