Install of Snagit 2023 on iMac Pro issue ...

Dkoliha

• 5 novembre 2022 01:10

 

Doing an upgrade from Snagit 2022 to the 2023 version on my iMac Pro. The Snagit 2023 application dmg software downloads successfully, followed by TechSmith window suggesting dragging the Snagit 2023 icon into the Applications folder, as shown here ...

(Quick question on above image: why is the Applications folder showing the alias checkmark? My Applications Folder in the Dock is not an Alias nor is the Applications Folder in Finder an alias.)

However, once I perform that action, the Snagit 2023 icon inside the Applications folder (at the lower right side of the Dock) shows the icon for a Snagit.dmg file, rather than the Snagit application icon, as depicted here ...

 

Despite this oddity, I have the Snagit dock icon loaded in the iMac's dock, and the application works properly (and was used to create the Snagit images shown in this issues post) ...

I've redownloaded and reinstalled the Snagit 2023 application software several times and get the same result, i.e., I'm seeing the Snagit.dmg icon in my applications folder in the dock. I also verified that the Applications folder in the iMac's Finder window is similarly depicting the Snagit icon as a dmg image ...

Bottom line is that Snagit 2023 is working (somehow), despite its icon being displayed as a dmg image.  I have already removed the Snagit 2022 application which installed and operated flawlessly.  Lastly, my iMac Pro is pm macOS Big Sur version 11.7.  I will not upgrade to the latest MacOS merely in an attempt to resolve the peculiar behavior of Snagit which, as mentioned above, is otherwise working adequately.  

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  Dkoliha

  • 5 novembre 2022 01:39

  Arrrggghhhh!  I decided to take a novel approach to solving my issue, and went to the TechSmith video tutorial for installing Snagit.  I learned that the image where you are supposed to drag the Snagit icon onto the Applications folder (with the alias checkmark) is already linked to your Mac's Applications folder. Duh! 

  So instead of dragging the Snagit icon down to my iMac's application folder on the right side of the dock, you only need to drag the icon onto the alias folder in the same installation window. Could not be any easier!  The Snagit 2023 app now shows as an app in both my Applications folder in my dock, and in the Finder's Application list.

  To summarize the fix ...

  

   

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