Snagit 2023 Crashes When Opening The Library

DanHallCHC

• 8 novembre 2022 00:05

Every time I try to open my Snagit 2023 library, it crashes. I updated to Snagit 2023 from the earlier versions about 4 days ago. 

I can reopen the main application after the crash. A crash report appears, which I complete. But when I try to go to the library, it crashes again.

Anyone else having this issue?

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  Luke Griffioen

  Employee

  • 8 novembre 2022 00:38

  Hi,

  Sorry about this! Can you open a support ticket so we can figure out what's causing this for you? We have seen a few crash reports come through, but we have not been able to reproduce the issue. https://www.techsmith.com/contact.html

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  charlie

  • 8 novembre 2022 12:12

  Same Issue here.. very frustrating. I will open a ticket also

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  Andrew

  • 2 décembre 2022 03:16

  Hi

  Same for me.

  
  I went back to Snagit2022 and all is well.

   

  Thanks

  Andrew

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  Luke Griffioen

  Employee

  • 13 décembre 2022 01:39

  We've been looking into this and it seems that it's only happening for folks with larger libraries. How many captures do you all have in your libraries?

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