The TechSmith User Community is closing on January 3rd, 2024, and the ability to create new posts or add comments has been disabled. To learn more about alternative support options, visit our Support Center. Product feedback can be submitted here.

Please update Snagit Mac to 4.1.7 if you update to macOS High Sierra (10.13)

Commentaires

6 commentaires

  • ronbeaubien
    I repeatedly tried to install Snagit Mac 4.1.6 before installing macOS High Sierra (10.13) as instructed, however, I repeatedly received the message: "Update Error! An error occurred while extracting the archive. Please try again later" and I'm left with no choice other than to cancel the update.
     
    0
  • Chris Larson
    We are looking into the issue. There appears to be a sync issue with our delivery network. You can choose to download directly from here: 
    http://download.techsmith.com/snagitmac/enu/Snagit.dmg But the issue should be resolved shortly through the normal mechanisms.

    Apologies for the delay.
    0
  • davemill
    I updated to 4.1.6, but it crashed repeatedly, so I reverted t0 4.1.4 (Revert is a great feature, BTW!). 

    Today I updated to 4.1.7, which seems to work fine. No more crashes.
    0
  • Chris Larson
    Apologies for the crashing, this was localized to specific types of machines. We fixed it the following day in 4.1.7, like you discovered.
    0
  • Chris Larson
    I updated the text above, but we have released the tool for those not on Snagit 4.x. It's available in our support article.
    0
  • LarryNolan
    I purchased Snagit Mac 2018. Works well. Then today I upgraded to 10.13.1 macOS from 10.12.6.

    When I opened Snagit 2018 after the update it started to do some conversion and reported 1073 items out of 1075 were converted then it froze.  I force quit Snagit and opened it again and all seems OK.  Any idea what caused the hang?
    0

Vous devez vous connecter pour laisser un commentaire.