4.1.7 has been released with a fix
Please update to the latest Snagit Mac by either checking for updates in the product or downloading the latest version.
If you are not currently on Snagit 4.x
While we do not officially support the current operating systems for previous versions of Snagit, this is a fairly serious bug in Apple code. Due to the severity, we have released a tool to fix your old snagproj files if you choose to use a previous version of Snagit on an unsupported version of macOS. You can find the tool in our support article. It also can work for any PNGs that may look washed out on 10.13 that were created in other programs. The best way to stay up to date is to purchase annual Maintenance with Snagit.
Some details on what caused this
In Sierra (and possibly previous versions), Apple was not correctly saving image metadata when Snagit saves a snagproj (our editable capture format). macOS was then was displaying images based off that bad data, but they looked correct.
They fixed both the reading and the writing issues in High Sierra. But the problem that remains is that snagproj files have the bad metadata and appear washed out.
We have now found a way to work around the Apple code for those already on High Sierra (is delivered in Snagit Mac 4.1.7)
For more information about this issue and information on the standalone tool when it’s released, please visit our support center.
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