Snagit 2020 crashes Mac

Commentaires

13 commentaires

  • Jason Eagleston
    Very sorry about this. We have gotten a few reports of this very bug, we do have a fix for it that will be coming with our next maintenance release.

    In the meantime, you can access both create options from the File menu, or the tray right-click menu to create a video from images or image from template.
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  • Tony
    I have 2020 version, even with assistance from support, it still doesn't quite work for me. I'm very disappointed in my purchase of this version. I think when the company, TechSmith, creates such a buggy program, they need to fix it and update everyone of us who paid for this POS!

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  • Jason Eagleston
    Sincere apologies for the trouble this issue has caused, Tony. We will be releasing an update with a fix for this issue. But if you are still unhappy with Snagit, you can certainly request a refund. 

    We do appreciate you taking the time to share the feedback, bugs are very frustrating and we're constantly striving for quality and satisfied customers. 
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  • Tony
    Thanks Jason!  I just want this problem fixed. My snagit version 2020 wont capture scroll screen on Firefox because I have firefox addons. It never was a problem before, so there must be a way to fix this. If I remove my addons, it will work, but if 2020 version wont work on firerfox, what's the point of me even having the program??  I'd rather your developers worked on this problem and fixed it so it WILL work with firefox and all of it's addons. 
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  • Rickstone1975
    As I see it this is somewhat of a ticklish situation for TechSmith. 

    While I'm sure that they make every effort to ensure SnagIt works, I would think their responsibility would end where the addons begin. Because addons are an optional thing in browsers, there would be no practical way to ensure SnagIt worked with every conceivable addon and every combination of addons.
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  • Tony
    Rick, I hear you, but as I said, it worked fine with previous versions and there were addons. So, why did it stop on this version?  Easy answer, the program is full of bugs!!
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  • LegendaryWalker
    Snagit 2020 repeatedly crashes on my iMac. It freezes everything on the iMac. I need to turn power to my iMac off to escape from the crash.
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  • LegendaryWalker
    Snagit 2020 repeatedly crashes on my iMac. This happens after I create a capture rectangle around the part of the screen that I want to capture. When I click on the icon to create the capture, the iMac freezes. The only way out of the freeze is to turn off the power to my iMac.
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  • phoward
    Same problem here - Snagit 2020 crashes every time I try to take a screen capture on my 2018 MBP running the latest version of Mojave. I have ensured all security preferences are selected, but still get the spinning wheel immediately after selecting an area to capture (in Chrome, desktop background, etc, doesn't matter what app I try to capture from). The only way to get past it is a hard power cycle. Ugh.

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  • LegendaryWalker
    Updating Snagit2020 to the latest version of Snagit2020, and then restarting my iMac solved my problem. Give that a try.
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  • seema
    I'm still having this issue
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  • Luke Griffioen
    Hi,

    The crash that you all are seeing with the create menu is now fixed in 2020.1.1, let us know if you run into any other issues!
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  • Luke Griffioen
    Hi,

    What version of Snagit are you running? The latest version is 2020.1.3, so I would first update to that. If it's still a problem there, then I would recommend opening a support ticket so we can take a look at what's going on in your situation.
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