Cannot use SnagIt 2020 96026 with macOS Catalina 10.15.2

Commentaires

10 commentaires

  • Shane Kelly
    Thanks for the help.

    As shown in the images from my initial post - the windows shown after following the steps you list are not allowing me to set the permissions correctly as they are not appearing.

    I have already deleted the app with an app cleaner and reinstalled/rebooted multiple times.
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  • Jacques Bureau
    This may help to solve the issue


    or delete the app with app cleaner and reinstall - have a great day
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  • HerbJMY
    I have the same issue too
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  • HerbJMY
    I solved this issue using Safe Mode. https://support.apple.com/en-us/HT201262
    1. Reboot into safe mode.
    2. Open SnagIt in safe mode and try to capture image
    3. Then the privacy shows the item and thanks god I can check it.

    Hope you can solve with this way, too.

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  • Luke Griffioen
    Hi,

    So sorry about this. Try taking a capture with snagit, when it alerts you that you don't have permission, press OK and take a capture of your desktop. This should add Snagit to the screen recording permissions list, although it will be unchecked so you will have to check it.
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  • Anthony Bouttell
    This is not working for me.
    I just got the latest version 2020.1.0 (96026).
    The Screen Recording requestor, has nothing in it, even after I capture the back ground.
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  • cotrain
    no, not working for me
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  • Luke Griffioen
    Hi Anthony,

    That's interesting, what version of macOS do you have? It sounds like there might be an issue with macOS if a capture isn't putting Snagit into that list. If you reach out to our Tech Support team, they can help you figure this out.
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  • cotrain
    i use Catalina 10.15.4. - just bought Snagit 2020.1.3 and whatever i do - i cannot get permissions for screen recordings - ALL the mentioned tipps here are NOT working!
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  • Luke Griffioen
    Hi Joachim,

    Generally a support ticket is the best way to get issues resolved, but we're not back in the office until Tuesday, so I can try to help you here.

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