Saving capture as any other format take a long time

Commentaires

7 commentaires

  • usabilitymedic
    I'm having the same problem.  I paid to upgrade to Snagit 2020 and it's performance is horrible compared to my older version.  Everything takes forever.....the capture, saving the file.  My productivity has deteriorated to an unacceptable level.
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  • Rove Dash Cam
    Yes, exactly, I am having the same damn issue. I feel like it's not even worth paying for this software. I thought if I pay for it, it will be better, but I guess I was wrong. 
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  • Luke Griffioen
    Hi,

    So sorry about this, this is not something we have seen happen. What version of Snagit and macOS are you running? Is this with large files or any sized file?
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  • Rove Dash Cam
    Hi Luke,
    NEVER MIND. [please disregard my anger-full comment above - problem fixed by updating version 2020 1.3 to 1.5.] Cheers!

    Maybe it was a bug on 2020 1.3
    Now I have updated to 1.5 and it only takes 1 second to save it. 

    This has totally improved my LIFE again... Thanks, Snagit.
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  • Luke Griffioen
    Glad to hear it! We did some work in 2020.1.4 to improve performance when loading and saving larger files. If there's ever anything else you need, we're here for you!
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  • Luke Griffioen
    Hi,

    What version of Snagit and macOS are you running? Is this with large files or any sized file?
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  • tyler.peck
    Does anyone has a solution for this? 

    Its actually instant when exporting multiple files, its just when we save an individual file. 
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