Privacy concern: Snagit continues to use microphone after video recorded ended

Commentaires

13 commentaires

  • Luke Griffioen
    Hi,

    Thanks for reaching out to us. First off I want to say we're definitely not spying on you! This is likely a bug with the cleanup after you finish recording, I'll pass this information along to the development team.

    I was able to reproduce this issue once out of 4 recordings I tried. Is this happening to you every time? What versions of Snagit and macOS are you running?
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  • Luke Griffioen
    Hi,

    Thanks again for reporting this, we've fixed this in today's 2020.1.3 update, let us know if you see anything off with this new version.
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  • Nik

    This bug is evident in the new 2022 version as well. I wasn't even recording a video and the next thing I know, Snagit is accessing the microphone. I had to quit the helper and restart it to get it to stop.

     

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  • Luke Griffioen

    Hi,

    This issue should be fixed in 2022.0.1, please let us know if you see it with that update.

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  • Toddmossusa

    So I have to buy 2022 in order to have this issue fixed? You keep accessing my microphone even after I tell Bitdefender not to allow it. This is looking more malicious than some random bug. 

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  • Luke Griffioen

    Hi Toddmossusa,

    This is also fixed in 2021, there was just a little confusion it it returning in 2022 because the fix came after we stopped development on 2022.0.0, but it is fixed in both 2021 and 2022.

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  • Ankargren

    Updated to latest today, the minute the new installation started Bitdefender told me Snagit uses the mic. Im not even using the application, it just sits in the tray and still using the mic.

    Not acceptable, what is going on?

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  • Luke Griffioen

    Hi Ankargren,

    Do you see Snagit appearing in control center on your Mac? If so, we will want to investigate why, this should never be happening outside of a video recording in the latest version.

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  • Ankargren

    Hi Luke, sorry it got posted in the correct forum.  It's Windows related, can you please help me with moving it?  Or should I make a new topic over there?

     

    Awesome with fast response, thank you. :)

     

    Best regards
    Daniel Ankargren

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  • Luke Griffioen

    Ah, no worries, I would just make a new topic in the windows section. 

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  • Ankargren

    Thank you very much Luke. :)

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  • Destrada

    hi Luke Griffioen

    I am using Version 2020.2.0 (96056) on Mac Moterey 12.4 and I see that Snagit is using my microphone on the Control Center and I'm not currently using it. Even if I quit the desktop app and only the Snagit shortcut on the top bar is visible. Which by the way, how do I even quit the top bar shortcut version? I dont want to use Snagit if my microphone is being accessed

     

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  • Luke Griffioen

    Hi Destrada,

    Sorry about this! I believe this was a bug that should be fixed now, try updating to 2020.2.5 and see if that fixes this for you.

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