Snagit 2021 using up too much RAM & lagging

Commentaires

5 commentaires

  • Luke Griffioen

    Hi,

    So sorry that you're having a rough experience with Snagit. We're not seeing this happen, so we'd love to get some more information from you to figure out why it's happening to you.

    - what type of screenshots are you taking? Fullscreen, region, snap to window, scrolling, pano, video?

    - after things are slowed down, can you get a screenshot of how much ram and cpu SnagitHelper is using, from Apple's Activity Monitor?

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  • S Sokolic

    I currently have a similar problem with 2022.1.2 (98109) on macOS Monterey 12.4. The fans start driving crazy and the computer gets very laggy. I am taking a lot of full screen snapshots.

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  • Luke Griffioen

    Hi,

    Thanks for reporting this, were you doing anything in the editor with the images?

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  • S Sokolic

    Hi, no, just doing screenshots.

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  • Luke Griffioen

    Ok thanks for the info, we will look into this.

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