Changing thumbnail for videos already uploaded to screencast - change doesn't stick!

helpdesk

• 13 juillet 2021 10:20

Hello,

I've uploaded 12 videos to Screencast from Camtasia. For a few of them, I need to change the video thumbnail that's displayed. When I do this (following steps on https://support.techsmith.com/hc/en-us/articles/227407007-Change-Content-Thumbnail-and-First-Frame ) the thumbnail changes successfully - I can see the new one in my library.... but shortly after reverts to the old thumbnail (say if I refresh the webpage). Any idea what is going on and how I can make the new thumbnail tay?

For newer vids now when sharing from Camtasia up to Screencast I now always choose an image for the thumbnail , and that works great. It's only trying to edit the thumbnail afterwards in videos already sitting on Screencast where I have the problem.

Any suggestions welcomed!

Thanks

 

0

• 

  Paul Stanos

  Employee

  • 13 juillet 2021 12:38

  Hello,

  It's likely a browser caching issue. Thumbnail images are cached locally so that you don't need to download them every time you visit the site, but this can cause the issue you describe.

  You can log in using a private browsing tab in your browser to see if that helps. Chrome calls this 'incognito' browsing, but it's usually called something different depending on the browser you use.

  Let me know if this helps!

   

  Paul Stanos

  Screencast.com Engineer

  1
• 

  helpdesk

  • 13 juillet 2021 14:30
  • Modifié

  Dear Paul,

  Cleared my cache and all looks as expected, thanks very much!

  0
• 

  Paul Stanos

  Employee

  • 13 juillet 2021 14:32

  You are very welcome! Let me know if you need anything else.
  
  Paul Stanos
  Screencast.com Engineer

  0

Vous devez vous connecter pour laisser un commentaire.