I've uploaded 12 videos to Screencast from Camtasia. For a few of them, I need to change the video thumbnail that's displayed. When I do this (following steps on https://support.techsmith.com/hc/en-us/articles/227407007-Change-Content-Thumbnail-and-First-Frame ) the thumbnail changes successfully - I can see the new one in my library.... but shortly after reverts to the old thumbnail (say if I refresh the webpage). Any idea what is going on and how I can make the new thumbnail tay?
For newer vids now when sharing from Camtasia up to Screencast I now always choose an image for the thumbnail , and that works great. It's only trying to edit the thumbnail afterwards in videos already sitting on Screencast where I have the problem.
Any suggestions welcomed!
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