We just started using Screencast. Initial set up and testing has shown that it works correctly, providing the correct information. But recently we had a user who entered their first name, last name and email address, and when we received the results, it came back as anonymous1 and we had to hunt down who the person was who watched the video and took the quiz. We don't understand how this can happen since you have to enter this information to even open the video. What could have caused this? This is only about the third time we've used Screencast, so we are concerned that this could be a regular occurrence, which would make this software unusable for us.
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