View results come back as "anonymous1" for user who entered their information

michelle.ferrar

• 5 août 2021 12:21

We just started using Screencast. Initial set up and testing has shown that it works correctly, providing the correct information. But recently we had a user who entered their first name, last name and email address, and when we received the results, it came back as anonymous1 and we had to hunt down who the person was who watched the video and took the quiz. We don't understand how this can happen since you have to enter this information to even open the video. What could have caused this? This is only about the third time we've used Screencast, so we are concerned that this could be a regular occurrence, which would make this software unusable for us.

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• Commentaire officiel

  

  Paul Stanos

  Employee

  • 6 août 2021 21:06

  Hi Michelle,

  If you followed up with our support staff you may have already heard, but I wanted to let you know that we found the root cause for the behavior you experienced. We published a fix late in the day yesterday (around 5 PM EST) to resolve the issue. Unfortunately this isn't retroactive, so anyone showing up as anonymous will remain that way unless they were to resubmit their info on the quiz.

  The issue was that names submitted that contained spaces were incorrectly being sent to the server as anonymous. I mention this in case you'd find this information useful should you need to track down other users that are showing up as anonymous.

  My sincere apologies that you encountered this issue, and I want to thank you for raising it to our attention!
  
  - Paul Stanos

  Screencast.com Engineer
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  Paul Stanos

  Employee

  • 5 août 2021 13:44

  Hi Michelle,

  I'm sorry to hear you're having trouble with the quizzing feature in Screencast. It would be helpful for myself to get more information about the situation in order to narrow down what might be going on here.

  Would you be willing to open a support ticket for this issue? Normally I'd just ask questions here to help look for any issues on our end, but given the public nature of this forum and the possible sensitive nature of that information it would be best to do that in a private ticket.

  Let me know if that's not something you're looking to do at this time, and I will assist as best I can. I can also create the ticket for you if you're not sure how to go about doing that.

   

  - Paul Stanos

  Screencast.com Engineer

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