Deleted a screencast video - any way to recover the video (with same URL) or change the URL of new version of video?
Hello,
I deleted a screencast video which is currently live in a scorm package. This was because in Camtasia I made a small edit and re-uploaded to Screencast (so the new version of the video has a different URL). The scorm package can't be updated as the course is live.
I need to either:
*recover that deleted video, so the URL works again for students on the course. I can't see any option to do this in Screencast.
*reroute the URL/change the url of the video on screencast to the old URL, so the video in the course will work again.
Are either of these possible?
Thanks
-
Hi there!
I just wanted to let you know that I've opened a ticket for you as this is something best handled by our Technical Support team. An agent should be reaching out shortly with more details.
Thanks!
-Robert
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