Deleted a screencast video - any way to recover the video (with same URL) or change the URL of new version of video?

helpdesk

• 22 novembre 2021 14:22
• Modifié

Hello,

I deleted a screencast video which is currently live in a scorm package. This was because in Camtasia I made a small edit and re-uploaded to Screencast (so the new version of the video has a different URL). The scorm package can't be updated as the course is live.

I need to either:

*recover that deleted video, so the URL works again for students on the course. I can't see any option to do this in Screencast.

*reroute the URL/change the url of the video on screencast to the old URL, so the video in the course will work again.

Are either of these possible?

Thanks

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• 

  Robert R.

  Community Manager

  • 22 novembre 2021 14:26

  Hi there!

  I just wanted to let you know that I've opened a ticket for you as this is something best handled by our Technical Support team. An agent should be reaching out shortly with more details.

  Thanks!

  -Robert

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