Crash after update to 2021.4.8 (98060)

Commentaires

7 commentaires

  • Luke Griffioen

    Sorry about this! This seems to be affecting macOS 10.15 only. You'll need to use the shortcuts as a workaround while we work on a fix.

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  • Jacques Sennwald

    have the same problem on macOS 12.3.1 it freeze Chrome

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  • Luke Griffioen

    Hi Jacques Sennwald,

    Sorry it's freezing for you! I would first check that all of the system permissions are granted in Snagit > Preferences > Capture > Fix Capture Permissions. If it's still causing problems, I would open a support ticket since this should be working on Monterey. https://www.techsmith.com/contact.html

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  • Ricciardi Michael A

    On Monterey 12.4, ran a video capture and wont run ever since. crash loop

    -------------------------------------
    Translated Report (Full Report Below)
    -------------------------------------

    Process:               Snagit 2022 [95326]
    Path:                  /Applications/Snagit 2022.app/Contents/MacOS/Snagit 2022
    Identifier:            com.TechSmith.Snagit2022
    Version:               2022.1.0 (98107)
    Code Type:             X86-64 (Native)
    Parent Process:        launchd [1]
    User ID:               502

    Date/Time:             2022-05-20 14:20:30.2324 -0400
    OS Version:            macOS 12.3 (21E230)
    Report Version:        12
    Bridge OS Version:     6.4 (19P4242)
    Anonymous UUID:        7C2AD48B-A998-5073-7F76-8D43804AED61


    Time Awake Since Boot: 2600000 seconds

    System Integrity Protection: enabled

    Crashed Thread:        3  Dispatch queue: com.apple.root.default-qos

    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY

    Application Specific Information:
    abort() called

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  • Luke Griffioen

    Hi, we've seen a couple cases where if there was a pending video capture from an old version it would cause this. You can fix this by deleting any .videocapture files in this folder:

    ~/Library/Group\ Containers/7TQL462TU8.com.techsmith.snagit/Snagit\ 2022/PendingCaptures 

    If you still want the videos, you can get the raw mp4 in the adjacent Temporary folder. I hope this fixes the issue for you!

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  • Ricciardi Michael A

    Thanks, Luke, That worked!

     

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  • Luke Griffioen

    Hi,

    The crash during capture should be fixed in today's 2021.4.9 update.

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