SnagIt capture crashes with "cannot capture" error message

Commentaires

4 commentaires

  • Luke Griffioen

    Hi,

    Sorry this is happening. What version of Snagit are you running?

    0
  • WimmoVanGeldrop

    Added version to the post.

    Also, I have checked the folders ~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/Snagit 2022/PendingCaptures and ../Temporary and they are bothe empty.

    0
  • Luke Griffioen

    Thanks, in 2022 if you open up Terminal and run 

    open $TMPDIR/TechSmithTemporaryFiles/recordings

    this will open a folder that will have any video files that might still be around.

     

    We do also have a 2022.1.0 update out that should have some improved stability around video recordings, so that could help.

    0
  • WimmoVanGeldrop

    The Check Update is now working after a restart and it finds an update that fixes multiple crash scenario's. I'll try this update and report back.

    0

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