SnagIt 2022 Crash on Open - Monterey 12.3.1

Commentaires

2 commentaires

  • Luke Griffioen

    Hi,

    Sorry about this! We've seen a couple cases where if there was a pending video capture from an old version it would cause this. You can fix this by deleting any .videocapture files in this folder:

    ~/Library/Group\ Containers/7TQL462TU8.com.techsmith.snagit/Snagit\ 2022/PendingCaptures 

    If you still want the videos, you can get the raw mp4 in the adjacent Temporary folder. I hope this fixes the issue for you!

    0
  • KevinVanEck

    Hi Luke, 

    This fixed it! Thank you so much for the quick help!

    0

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