System audio recording not working with SnagIt 2022

Commentaires

23 commentaires

  • Luke Griffioen

    Hi,

    Sorry that system audio is giving you trouble. When you're watching the video, are you watching in Snagit or in another app? There's a known issue that some players don't support multiple audio tracks so system audio is not played, but this shouldn't be an issue inside snagit or if you share via the share menu, triggering Snagit to re-render the video with a single, combined audio track.

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  • Arthursyang

    Hi, thanks for the reply; I never had this problem before upgrading to Snagit 2022 though. I didn't hear system audio in neither Snagit player nor in QuickTime. Again, i want to stress that, before I upgraded, this problem never happened, it was right after I upgraded and tested screen recording in Snagit 2022 did this problem start to occur. 

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  • Luke Griffioen

    Thanks for the info, if it's not playing in the Snagit player then it's probably not in the video then. When you do a recording, do you see the audio levels bouncing around for system audio?

    2022 does have a brand new video engine, but system audio should be working fine, even on M1 and Monterey.

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  • Arthursyang

    Hi Luke:

    I don't remember whether I saw the audio level bouncing around during recording, I mentioned that the audio was not playing both in Quicktime player and in Snagit's built-in player. I already uninstalled Snagit 2022 and reinstalled the 2021 version, because I needed screen recording to work, so I can't replicate the problem on my computer. Perhaps you could try screen recording at your end and see if you can replicate the problem?

     

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  • Luke Griffioen

    We have had a number of users try and we've not run into any issues. I did find a few support tickets where users said system audio only worked if the microphone was turned on at the start (even if it was immediately turned off afterwards). Do you remember if you were recording microphone too?

    Also you can have 2021 and 2022 installed on the same machine and they shouldn't interfere with each other. you just can only have one of them running at a time.

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  • Arthursyang

    Sounds good, I will reinstall the 2022 version on my computer and try again, will let you know the outcome, thanks. 

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  • Arthursyang

    Hi Luke, I can confirm that system audio is working in Snagit 2022; however, there is another problem: I often use Snagit to record an online course that I attend regularly, this course lasts roughly four hours each time. I used Snagit 2021 to record it for four hours, no problem, but when I used the 2022 version to record the same course for four hours, the video file disappeared right after I clicked "Stop recording." I tried to do screen recording of my computer for four hours consecutively as a test using both Snagit 2021 and 2022, no problem with 2021, but same problem with 2022. You've mentioned that the 2022 version has a brand new video engine, could that be the problem? Thanks.

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  • Luke Griffioen

    I tried a 4 hour recording overnight last night and it did work, however i noticed there was a delay after hitting stop of maybe 15 seconds where it seemed like the video had disappeared. Did your vide eventually show up?

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  • Arthursyang

    Unlike the 2021 version, in which the recorded video appeared right after hitting stop, my video never appeared after hitting stop in the 2022 version, and yes, I noticed that there was a delay right after hitting the stop button.  

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  • Luke Griffioen

    can you check to see if your video is on disk at all? it would be found by opening Terminal and running

    open $TMPDIR/TechSmithTemporaryFiles/recordings

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  • Arthursyang

    Hi Luke, thanks for the reply, I will try to find the recording using the command you provided. However, I do think that the delay after hitting the stop button is a problem that needs to be fixed.

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  • Arthursyang

    Here is what I got after invoking that command in Terminal: 

    "The file /var/folders/tt/fj41pccs7cd7fqnqlz22nw0h0000gn/T//TechSmithTemporaryFiles/recordings does not exist."

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  • Luke Griffioen

    it looks like there's an extra slash in there after the T, not sure how that would have happened, but maybe copy that path and delete the T and open that instead?

    And i agree that the delay should at least have some feedback if it can't be made faster.

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  • Arthursyang

    You are right, the extra slash was the problem. I did not find the recording in that folder though. I just started recording now, and I want to let it record for four hours straight, once that's done, I will let you know, stay tuned...

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  • Arthursyang

    Please see the attached screen capture; in a nutshell, I was able to locate the video file right after I hit "Stop Recording"; however, I could only locate it via the path you provided: var/folders/tt/fj41pccs7cd7fqnqlz22nw0h0000gn/T/TechSmithTemporaryFiles/recordings, not in the folder I designated in the software, which is the Downloads folder, normally, the video file would've appeared in the Snagit editor window right after "Stop Recording" was hit. 

    Another thing to note is that, in the attached screen capture, the "S" icon was still showing red after I clicked the Stop Recording button, so it looks like these two bugs need to be fixed.

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  • Arthursyang

    I have to add that, if the video file is small; i.e. less recording time, everything would work as expected. 

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  • Luke Griffioen

    Thanks for the extra information, we will investigate this issue.

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  • Arthursyang

    Hi Luke, I installed SnagIt 2022 v. 1.2 and tried screen recording again, and this time I found out that the video and audio were both jittering. As for recording, when I hit the Stop button, the video took a little while to come up on the SnagIt editor screen compared to the 2021 version. I think I am going to continue to use the 2021 version until all the screen recording bugs are fixed.

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  • Luke Griffioen

    Hi,

    Sorry about this, this is the first report we've heard of video jittering, do you have a sample video you can send that shows this happening? We'd like to investigate this further.

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  • Arthursyang

    Hi Luke, where can I upload the video? I've just made an 8-minute screen recording. In this video, you will see some slight jitters especially when the camera pans from left to right (no such problem with Snagit 2021).

    Compared to the original video on YouTube, it seems like the recorded video is playing back in slower motion ( a few seconds slower). Furthermore, when I hit Stop, the recording didn't stop automatically; I had to hit Stop the second time to make it stop, the SnagIt editor window also took a few more seconds to come up compared to the 2021 version. I think you might want to do some more extensive testing at your end to see all these problems. If I have this problem with an 8-minute recording, imagine the 4-hour long recording that I have to do with my online training.

    Here is the link to the original YouTube video I recorded.

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  • Luke Griffioen

    Hi,

    The best way to upload a video is via a support ticket https://www.techsmith.com/contact.html, but I realized there might be a setting you can change to improve this. Check that the frame rate is set to high, things could look bad with high motion video on the lower settings.

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  • Arthursyang

    Hi Luke, I tried recording a video with a resolution of 1080p, medium framerate for 4 hours straight, and it's the same problem as before: Once I hit stop recording, the "S" icon in the upper right is still showing red, so I had to manually click "Stop recording" from the menu, and that didn't stop either, so I ended up quitting the whole application. I did however, locate the video I recorded in: var/folders/tt/fj41pccs7cd7fqnqlz22nw0h0000gn/T/TechSmithTemporaryFiles/recordings, I have to say this has not been a good user experience. 

    Another question is: the video I recorded using the 2021 version has the mp4 extension, whereas the one recorded using the 2022 version has the mov extension. Is it possible for you to revert the video engine back to what it was in the 2021 version, apparently this new video engine is either buggy or not compatible with the newer version, just some thoughts.

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  • Luke Griffioen

    Hi,

    Have you opened up a support ticket? This is not the norm, even for 4 hour recordings, so we'd like to learn more here. As for the extension, mov is what it records to during recording and then it's converted to mp4 upon completion, but it sounds like something went wrong there, so that's why you found an mov. If the video had finished correctly, you'd have an mp4 in the editor.

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