Video capture disappeared!

Commentaires

6 commentaires

  • Luke Griffioen

    Hi,

    So sorry that this happened to you. What version of Snagit are you running? Depending on the version there are different places to check for video files.

    0
  • Sam

    Hi Luke,

    Thank you for your reply.

    My Snagit version is 2022.1.1 (98108). I seriously hope you can help me get it back.

    0
  • Luke Griffioen

    Thanks, so there are a few places you can look:

    ~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/Snagit 2022/Temporary

    ~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/Snagit 2022/PendingCaptures

    and the 3rd place is easiest to get to by opening Terminal and running 

    open $TMPDIR/TechSmithTemporaryFiles

    Let us know if you find any mp4 or mov files in any of these locations.

    0
  • Sam

    Thanks Luke but sadly none. No mp4 or mov in those areas. :(

     

    0
  • Luke Griffioen

    Ok, I would reach out to support then to see if they have other ideas to check. Hopefully they're able to find the video for you! https://www.techsmith.com/contact.html

    0
  • Sam

    Thanks a lot Luke.
    I told them but couldn't offer more than what you suggested.

    Have a great day!

    0

Vous devez vous connecter pour laisser un commentaire.