Error Obtaining Sample Buffers When Recording With Snagit

Problem

When capturing with Snagit the following error appears: Error obtaining sample buffers.

Solution

Option 1: Check Selected Microphone Device

1. Click on the Snagithelper or (S Icon) in your menu bar to show the capture window
2. With the Video Tab Selected on the left to the right of the Record Microphone Switch with be a > icon.
3. Click on that Icon to reveal the settings for Microphone and also the dropdown for the current selected device. 
4. Make sure that the device showing here is your intended microphone device. If not you will want to change it in this window. If you are having trouble with your intended Microphone try using the Macbook Internal Microphone selection if applicable to test.
5. Try a new Capture with this selection. 

Option 2: Update and Check Permissions

First, make sure the latest updates for your version of Snagit are installed. From the menu bar, select Snagit > Check for Updates to install updates.

If there are no updates please try quitting Snagit and restarting. Then try capturing again.

If the problem continues, try the steps below.

1. Close Snagit.
2. Open Settings or System Preferences > Security & Privacy > Privacy.
3. Click the Padlock icon in the lower left corner and enter your password.
   
4. Go through every category in the list (located on the left such as Screen Recording, Microphone, Webcam, etc.) and select Snagit from the list on the right to grant access.
   
   
   
5. Try a new capture in Snagit.