Getting Started
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With the Snagit 2025 & Camtasia 2025 relea...
Knowledge base
Version History
Edit
Capture
Export
Install
- Use the Camtasia UninstallerTool.exe as Command Line Tool
- Camtasia showing "Maintenance Expired" after upgrading to Camtasia Pro
- Skip Sign In on Camtasia 2023 and Camtasia 2024
- Error Code 1603 Fatal Error During Camtasia Installation
- Error 1392 When Installing Camtasia on Windows
- Setup Error 8695 When Installing Camtasia See all 22 articles
General
Viewing
Video Tips
- Using Dynamic Backgrounds in Camtasia 2023 (Video)
- 10 Ways to Edit and Improve a Zoom Webinar Recording with Camtasia (Video)
- How to Insert Audio, Video, or Image Media Anywhere on Your Timeline (Video)
- How to Switch Between Screen and Webcam Video in the Camtasia Editor (Video)
- Replace an Audio Section in Camtasia (Video)
- How to Hide the Cursor in Your Video (Video) See all 16 articles
Edit
- How to Import Video from iPhone into Camtasia
- Canvas Looks Darker Using Camtasia on an M1/M2 mac
- Effects Missing in Camtasia on macOS
- Using LUT Visual Effect in Camtasia on macOS
- Play Button Does Not Play Timeline in Camtasia for Mac
- Camtasia Mac Causing Computer to Restart or Shutdown See all 13 articles
Capture
- Camtasia Mac Temporary Recording Location
- How to Turn Off Camtasia Rev (Mac)
- Camera, Webcam and Virtual Camera Compatibility - Camtasia Mac
- M1/M2 Chip and the Camtasia System Audio Capture Component
- macOS and the Camtasia System Audio Capture Component
- Webcam Freezes During Recording With Camtasia on macOS See all 13 articles
Share
General
Viewing
Install
How To
- How Do I Export an MP4 from Camtasia Online?
- Can I Edit my Cursor in Camtasia Online?
- How Do I Import Media Into Camtasia Online?
- How Do I Record System Audio with Camtasia Online?
- How do I Open my Camtasia Online Project in an Older Version of Camtasia Editor?
- How Do I Restore a Deleted Scene? See all 7 articles
Troubleshooting
- Unsupported Render Capabilities in Camtasia Online
- Large Camtasia Online Projects Take a Long Time to Export
- My Audio and Video Are Out of Sync in Camtasia Online
- Why is my Camtasia Online Recording Blurry?
- How Do I Recover my Camtasia Online Recording?
- My Camtasia Online Recording is Choppy See all 7 articles
FAQ
Troubleshooting
- Required URLs for Audiate
- Failed to Download Aligner, Which Can Improve Transcription Timing. Would You Like to Retry or Continue Without the Aligner
- Importing file failed. Please check your network connection
- Audiate Appears Blank or the Options are Greyed Out
- Failed Installation - Missing Necessary Windows Components
General
Capture
Editor
Video Tips
- Add a Timestamp or Capture Info to Your Snagit Image (Video)
- Capture Window Basics in Snagit (Video)
- Capture Directly to an Image in Snagit (Video)
- Move Snagit 2021 or Earlier Library to a New Computer (Video)
- Change the Global Hotkey in Snagit (Video)
- Automatically Copy to Clipboard in Snagit (Video) See all 25 articles
General
Install
- Important Update For Snagit 2022 - Security and Performance
- Snagit ARM Compatibility and Emulation Details
- Deploy Snagit Using SCCM or Intune
- The App You're Trying to Install isn't a Microsoft-Verified App
- Snagit Share Destination Permissions FAQ
- Error 1392 When Installing Snagit on Windows See all 36 articles
Share
Capture
- Camera, Webcam and Virtual Camera Compatibility - Snagit Mac
- Scrolling Capture Failed
- Error Obtaining Sample Buffers When Recording With Snagit
- M1/M2 Chip and the Snagit System Audio Capture Component
- macOS and the Snagit System Audio Capture Component
- Snagit Capture Causes CPU Usage to Increase on Mac See all 12 articles
Editor
General
- What Happens to My Content After My Subscription Expires in Snagit?
- Unsupported Environments Using Snagit on macOS
- What Training Is Available for Snagit and Camtasia?
- Snagithelper 2024 Is Requesting to Bypass the System Private Window Picker and Directly Access Your Screen and Audio.
- Snagit and macOS 13 Ventura
- Snagit Mac Temporary Recording Location See all 15 articles
Install
Share
License and Software Keys
Downloads and Installation
- Download a Previous Version of TechSmith Software
- Install or Reinstall My Purchase
- I Need to Move My Software to Another Computer
- What Version of Windows Is Required for TechSmith Products?
- Update Snagit/Camtasia
- Am I able to activate on two different machines for one user on a business license? See all 15 articles
Purchasing and Invoicing
Terms and Policies
Renewals
Returns and Cancellations
Account Management
Seat Management
General
General
- TechSmith Capture End of Support
- TechSmith Capture FAQ
- Recording Failed, An Unknown Error Has Occurred
- TechSmith Capture & macOS Compatibility Info
- TechSmith Capture Video Issues
- "Upload Failed: An error occurred while uploading the capture. Please try again" error when trying to share a capture. See all 8 articles
Playback
- My Screencast Videos are Not Showing Correctly on My Website
- Supported Browsers for Screencast
- We're sorry, but we are unable to connect to this content. Please try refreshing the page or click here for more help.
- Screencast: Re-encode high bit rate videos
- Screencast: The playback of videos on Screencast seems to periodically Pause and then Resume
- Screencast: MP3 Playback Not Working See all 7 articles
Account Management
Content Management
Uploading
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