TechSmith wants you to be satisfied with our products. If, for any reason, the software you receive does not meet your expectations, you may return it to us within 30 days of the date of purchase for a refund of the product price.
Please use our return request form to request your refund. If you purchased a physical copy of the software, we will issue you a Return Merchandise Authorization Number (RMA) and we require the media to be returned to us before the refund can be processed. The RMA Number must be clearly marked on the box in order for us to process the return.
We will process your credit card refund on the day the product is received at TechSmith. If you had an electronic install of the software, you will need to uninstall the product from your computer before we issue the refund.
If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return. We can only accept returns for product purchased directly from TechSmith Corporation.
All returns should be sent to the following address
Attn: RMA # ____
2405 Woodlake Drive
Okemos, MI 48864