TechSmith Support Policy

Updated November 19, 2025 14:09

Not sure if you have a Business License, an Individual Subscription, or a previous version? How to Check What Type of License You Have

Email support is available for the Snagit trial and Camtasia Free.

Individual Subscription Support Policy

Service	Email Support	Chat Support
Camtasia Pro	✓	✓
Camtasia Create	✓	✓
Camtasia Essentials	✓	✓
Camtasia Starter	✓	✓
Camtasia Online	✓
Snagit (Current version is 2025)	✓	✓
Camtasia Audiate	✓	✓
Screencast.com Pro	✓	✓
Screencast.com Free	✓
TechSmith Assets	✓	✓

Business License (formerly "Active Maintenance")

Service	Email Support	Chat Support	Phone Support
Camtasia Editor (Current version is 2026)	✓	✓	✓
Snagit (Current version is 2025)	✓	✓	✓

Previous Versions Support Policy

Find out what version you are running. See this article.

PC / Mac	No Subscription	Until	Perpetual + Active Subscription	Until
Snagit 2024	Email	10/02/26	Phone, chat, email	10/02/27
Snagit 2023	Email	10/25/25	Phone, chat, email	10/25/26
Snagit 2022	Email	12/7/24	Phone, chat, email	12/7/25
Snagit 2021	Email	10/19/23	Phone, chat, email	10/19/24
Camtasia Editor 2024	Email	10/02/26	Phone, chat, email	10/02/27
Camtasia Editor 2023	Email	10/25/25	Phone, chat, email	10/25/26
Camtasia Editor 2022	Email	12/7/24	Phone, chat, email	12/7/25
Camtasia Editor 2021	Email	10/19/23	Phone, chat, email	10/19/24