TechSmith Desktop Software Support Policy
TechSmith Services Support Policy
TechSmith has a long history of providing high quality support for our products. To further improve our service, we are making some changes to our support offering to better reflect the needs of our customers around the world. This includes improved priority support, expanded hours, and international service. We hope that providing this information will help you make informed decisions regarding upgrading, purchasing maintenance, and using TechSmith products.
| Type of Support: | Standard Support: | Premium Support (customers with maintenance) |
|---|---|---|
| Software Keys, Licensing, and Downloads | Unlimited access | Unlimited access |
| Community Support | Unlimited access | Unlimited access |
| Support Article Library | Unlimited access | Unlimited access |
| Submit an online help ticket | Current version, plus two years on previous versions | Current version, plus three years on legacy versions |
| Phone support | Current version only | Current version, plus three years on legacy versions |
| Chat support | Current version only | Current version, plus three years on legacy versions |
| Priority support Dedicated phone queues and prioritized online support |
None | Included |
Those running older versions of Camtasia or Snagit can upgrade to the most recent versions through on our TechSmith online store. If you are interested in adding maintenance to your products, please contact our sales team.
Supported Versions of TechSmith Desktop Software
| PC / Mac | Standard Support | Until | Premium Support | Until |
|---|---|---|---|---|
| Snagit 2021 | Phone, chat, email | Ongoing | Phone, chat, email | Ongoing |
| Snagit 2020 | 10/21/22 | Phone, chat, email | 10/21/23 | |
| Snagit 2019 | 10/21/21 | Phone, chat, email | 10/21/22 | |
| Snagit 2018 | 10/22/20 | Phone, chat, email | 10/22/21 | |
| Camtasia 2021 | Phone, chat, email | Ongoing | Phone, chat, email | Ongoing |
| Camtasia 2020 | 4/27/23 | Phone, chat, email | 4/27/24 | |
| Camtasia 2019 | 4/29/22 | Phone, chat, email | 4/29/23 | |
| Camtasia 2018 | 4/29/21 | Phone, chat, email | 4/29/22 | |
| Camtasia 9 / 3 | 6/18/20 | Phone, chat, email | 6/18/21 | |
| Morae 3 | Phone, chat, email | 12/31/20 | Phone, chat, email | 12/31/20 |
Support for TechSmith Services
| Service | Email Support | Chat Support | Phone Support |
|---|---|---|---|
| Knowmia Enterprise | x | x | x |
| Knowmia Pro | x | x | x |
| Audiate | x | x | x |
| Screencast.com Pro | x | x | x |
| Screencast.com Free | x | ||
| Video Review | x | x | x |
| TechSmith Assets | x | x | x |
| TechSmith Capture | x | x | x |
