TechSmith Desktop Software Support Policy
TechSmith Services Support Policy
| Type of Support: | No Maintenance | Active Maintenance |
|---|---|---|
| Software Keys, Licensing, and Downloads | Unlimited access | Unlimited access |
| Community Support | Unlimited access | Unlimited access |
| Support Article Library | Unlimited access | Unlimited access |
| Submit an online help ticket |
Current Version, plus two previous major versions |
Current Version, plus three previous major versions |
|
Phone technical support |
Unavailable | Current version, plus three previous major versions |
|
24/5 Chat technical support |
Unavailable | Current Version, plus three previous major versions |
Those running older versions of Camtasia or Snagit can upgrade to the most recent versions through on our TechSmith online store. If you are interested in adding maintenance to your products, please contact our sales team.
Supported Versions of TechSmith Desktop Software
Find out what version you are running. See this article.
| PC / Mac | No Maintenance | Until | Active Maintenance | Until |
|---|---|---|---|---|
| Snagit 2023 (Current) | 10/25/25 | Phone, chat, email | 10/25/26 | |
| Snagit 2022 | 12/7/24 | Phone, chat, email | 12/7/25 | |
| Snagit 2021 | 10/19/23 | Phone, chat, email | 10/19/24 | |
| Snagit 2020 | 10/21/22 | Phone, chat, email | 10/21/23 | |
| Camtasia 2022 (Current) | 6/7/25 | Phone, chat, email | 6/7/26 | |
| Camtasia 2021 | 4/27/24 | Phone, chat, email | 4/28/25 | |
| Camtasia 2020 | 4/27/23 | Phone, chat, email | 4/27/24 | |
| Camtasia 2019 | 4/29/22 | Phone, chat, email | 4/29/23 |
Support for TechSmith Subscriptions
| Service | Email Support | Chat Support | Phone Support |
|---|---|---|---|
| Knowmia Enterprise | x | x | x |
| Knowmia Pro | x | x | |
| Audiate | x | x | |
| Screencast.com Pro | x | x | |
| Screencast.com Free | x | ||
| Video Review | x | x | |
| TechSmith Assets | x | x | |
| TechSmith Capture | x | x |
