TechSmith Support Policy

Not sure if you have a Perpetual License or an Individual License for Camtasia? Click here to find out how to check!

Snagit currently does not offer an individual subscription license. If you have Snagit, please choose Perpetual License.


Find out what version you are running.  See this article.

PC / Mac No Maintenance Until Perpetual + Active Maintenance Until
Snagit 2024 Email 10/02/26 Phone, chat, email 10/03/27
Snagit 2023 Email 10/25/25 Phone, chat, email 10/25/26
Snagit 2022 Email 12/7/24 Phone, chat, email 12/7/25
Snagit 2021 Email 10/19/23 Phone, chat, email 10/19/24
Snagit 2020 Email 10/21/22 Phone, chat, email 10/21/23
Camtasia 2023 (Current) Email 4/25/26 Phone, chat, email 4/25/27
Camtasia 2022  Email 6/7/25 Phone, chat, email 6/7/26
Camtasia 2021 Email 4/27/24 Phone, chat, email 4/28/25
Camtasia 2020 Email 4/28/23 Phone, chat, email 4/28/24

Go to the TechSmith contact page to contact us! (You can start a live chat, submit a ticket, or find the phone number for a call on this page.)

Service Email Support Chat Support Phone Support

camtasia_icon.png Camtasia (Current version is 2023)

audiate_icon.png Audiate  
screencast_icon.png Pro  
screencast_icon.png Free    
knowmia_icon.png Knowmia Pro  

knowmia_icon.png Knowmia Enterprise

video-review_icon.png Video Review  
assets-for-snagit_icon.pngassets-for-camtasia_icon.png TechSmith Assets  
TechSmith_Capture.png TechSmith Capture (Free)