General

• What's New on the Manage Portal

License and Software Keys

• ★ Activate Snagit 2021 or Later Offline
• ★ Clear Activations for Snagit 2021 or Later
• ★ Reset Camtasia Trial Period
• ★ Reset Snagit Trial Period
• Where Do I Find My Software Key?
• Locate My Software Key in the Software

See all 22 articles

Downloads and Installation

• ★ Language Options for Camtasia and Snagit
• How Do I Download My Purchase?
• Download a Previous Version of TechSmith Software
• Download Snagit or Camtasia to a USB Drive or Disc
• Desktop Product Download Links
• Update Snagit/Camtasia

See all 14 articles

Purchasing and Invoicing

• Benefits of Maintenance
• Camtasia Subscription FAQ
• Purchase a Multi-Seat Subscription
• Purchase a Product License or Subscription
• Add Seats to My Existing Maintenance Agreement
• Is This a One-Time Fee?

See all 24 articles

Renewals

• Renew Subscription With More/Fewer Seats

Returns and Cancellations

• How Do I Cancel Maintenance or Subscription?
• What Is Your Policy on Cancelled Subscriptions?
• How Do I Request a Refund?
• I Need a VAT Refund. How Can I Get My VAT Charge Refunded?
• When Will My Order Be Refunded?

Terms and Policies

• ★ TechSmith Return Policy
• TechSmith Standard Contract Clause
• Sub-Processor List
• TechSmith Assets FAQ
• TechSmith Support Policy
• Glossary of Terms

See all 11 articles

Account Management

• Resetting My TechSmith Account Password
• Change My TechSmith Email Address
• Legacy Sign in Service Retirement
• Sign-In Methods & Linked Accounts FAQ
• Submit a Ticket Using the Contact Us Widget
• Oops! Something Went Wrong

See all 15 articles

Multi-Seat Subscriptions

• About Seat Management
• (Multi-Seat Subscriptions) Purchase My First Multi-Seat Subscription
• (Multi-Seat Subscriptions) Get Started with the Manage Portal
• (Multi-Seat Subscriptions) No Subscriptions Page
• (Multi-Seat Subscriptions) View, Edit, Delete an Account
• (Multi-Seat Subscriptions) Change My Primary Payment Method

See all 29 articles