License and Software Keys

• ★ Reset Camtasia Trial Period
• ★ Reset Snagit Trial Period
• ★ How to Find What Version of Snagit is Installed
• Why Did I Receive a Message That My Software Key Is Counterfeit?
• Snagit COVID-19 Editon FAQ
• Camtasia 2020 Offline Activation Method

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Downloads and Installation

• ★ Desktop Product Download Links
• Download a Previous Version of TechSmith Software
• Alternate Download Locations
• How Do I Download My Purchase?
• How to Upgrade Snagit / Camtasia
• How Can I Reinstall Software That I Have Already Purchased?

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Purchasing and Invoicing

• How Do I Add Seats to My Existing Maintenance Agreement?
• How Do I Update My Billing Information for My Subscriptions?
• I've Purchased the Pro Subscription. Why Is It Still Saying I Am at the Free Status?
• How Will the Charge Show up on My Credit Card?
• Am I Eligible for the Education Discount?
• How Do I Get a Copy of My Invoice?

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Returns and Cancellations

• How Do I Cancel an Auto-Renew Subscription?
• What Is Your Policy on Cancelled Subscriptions?
• How Do I Request a Refund?
• I need a VAT refund. How can I get my VAT charge refunded?
• When Will My Credit Appear on My Credit Card?
• How Do I Request an Auto-Renewal Cancellation or Refund for Coach's Eye?

Terms and Policies

• ★ TechSmith Assets FAQ
• ★ TechSmith Return Policy
• ★ Glossary of Terms
• Sub-Processor List
• TechSmith Support Policy
• GDPR Compliance and TechSmith Products

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TechSmith Account

• Add or View Snagit Certification or Camtasia Certification on Linkedin
• Update Name on Certificate For Snagit Certification or Camtasia Certification
• Delete a TechSmith Account
• Secure Sign in to My Techsmith Account
• Manually Adding a Software Key to a TechSmith Account
• Change Language

Multi-Seat Subscriptions

• How Do I Remove a Product from My Subscription?
• How Do I Add Products to My Subscription?
• How Do I Manage Renewal for My Subscription?
• How Do I View Payments and Refunds for My Subscription?
• How Do I Manage Credit Cards for My Subscription?
• How Do I Assign and Revoke Seats for Products in My Subscription?

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