License and Software Keys

• What Version Is My Key For
• Where Do I Find My Software Key
• Snagit: Entering Your Software Key
• Camtasia: Entering Your Software Key
• Locating My Software Key in the Software
• Can I install on two computers?

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Downloads and Installation

• ★ Desktop Product Download Links
• Download a Previous Version of TechSmith Software
• Alternate download locations
• How Do I Download My Purchase?
• How to Upgrade Snagit / Camtasia
• How Can I Reinstall Software That I Have Already Purchased?

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Purchasing and Invoicing

• How Do I Add Seats to My Existing Maintenance Agreement?
• How Do I Update My Billing Information for My Subscriptions?
• I've Purchased the Pro Subscription. Why Is It Still Saying I Am at the Free Status?
• How Will the Charge Show up on My Credit Card?
• Am I Eligible for the Education Discount?
• How Do I Get a Copy of My Invoice?

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Returns and Cancellations

• How Do I Cancel an Auto-Renew Subscription?
• What Is Your Policy on Cancelled Subscriptions?
• How Do I Request a Refund?
• How Can I Receive My Vat/Tax Charge Refunded?
• When will my credit appear on my credit card?
• How Do I Request an Auto-Renewal Cancellation or Refund for Coach's Eye?

Terms and Policies

• ★ TechSmith Assets FAQ
• ★ TechSmith Return Policy
• ★ Glossary of Terms
• Sub-Processor List
• Support Policy for TechSmith Desktop Products
• GDPR Compliance and TechSmith Products

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TechSmith Account

• Delete a TechSmith Account
• Securely signing in to my TechSmith account
• Manually Adding a Software Key to a TechSmith Account
• Change Language