TechSmith Account

• Change Language
• Manually Adding a Software Key to a TechSmith Account
• Securely signing in to my TechSmith account

Purchasing and Invoicing

• ★ Sales Frequently Asked Questions (FAQ)
• Is This a One-Time Fee?
• Am I Eligible for the Education Discount?
• Where Can I Find Techsmith’s W-9?
• I've Purchased the Pro Subscription. Why Is It Still Saying I Am at the Free Status?
• How Do I Update My Billing Information for My Subscriptions?

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Returns and Cancellations

• How Do I Request an Auto-Renewal Cancellation or Refund for Coach's Eye?
• How Can I Receive My Vat/Tax Charge Refunded?
• What Is Your Policy on Cancelled Subscriptions?
• How Do I Cancel an Auto-Renew Subscription?
• When will my credit appear on my credit card?
• How Do I Request a Refund?

Terms and Policies

• ★ Glossary of Terms
• ★ TechSmith Return Policy
• TechSmith Data Processing Addendum
• GDPR Compliance and TechSmith Products
• Is my data stored in the United States?
• Anti-virus software is reporting a virus, worm, or trojan in my TechSmith product

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License and Software Keys

• ★ Camtasia Upgrade Frequently Asked Questions (FAQ)
• ★ License and Software Key Frequently Asked Questions (FAQ)
• Why Did I Not Receive a Key for My Free Trial?
• Why does the software not remember my key (it always launches as an evaluation)?
• Can I Use The Single Volume Key For All My Users?
• Why does the software say "this software key is not valid" when I input my key?

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Downloads and Installation

• ★ Desktop Product Download Links
• ★ What Version of Windows Is Required for TechSmith Products?
• ★ Alternate download locations
• How Do I Get a Physical Version of My Downloaded Product?
• How Can I Reinstall Software That I Have Already Purchased?
• How Do I Download My Purchase?

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