Buying and License Issues

License and Software Keys

• How do I upgrade/update Snagit or Camtasia?
• Clear Activations for Snagit
• Where Do I Find My Software Key?
• Snagit: Enter My Software Key
• Camtasia: Enter My Software Key
• Locate My Software Key and Version in the Software
See all 26 articles

Downloads and Installation

• Download a Previous Version of TechSmith Software
• Install or Reinstall My Purchase
• I Need to Move My Software to Another Computer
• What Version of Windows Is Required for TechSmith Products?
• Update Snagit/Camtasia
• Am I able to activate on two different machines for one user on a business license?
See all 15 articles

Purchasing and Invoicing

• I Need a Copy of My Invoice
• Who Is Eligible for a Site License?
• Update My Billing Information for My Subscriptions
• Add Users to My Existing Snagit or Camtasia Business License subscription (formerly a maintenance agreement)
• Why Is My Credit Card Being Rejected?
• Is This a One-Time Fee?
See all 35 articles

Terms and Policies

• TechSmith Support Policy
• TechSmith AI Responsibility Principles
• Where Can I Find the Snagit or Camtasia End-User License Agreement – Eula?
• Submitting Security and Privacy Forms
• What Information Is Available on TechSmith’s Trust Center?
• TechSmith Return Policy
See all 22 articles

Renewals

• Renew Subscription With More/Fewer Seats
• Subscription Expired (1st notification)
• Subscription Expired (2nd notification)

Returns and Cancellations

• How Do I Cancel a Subscription?
• What Is Your Policy on Cancelled Subscriptions?
• How Do I Request a Refund?
• Request a Tax or VAT Refund
• When Will My Order Be Refunded?

Account Management

• Change My TechSmith Email Address
• Resetting My TechSmith Account Password
• Delete a TechSmith Account
• Transfer Ownership of My Subscription to Another Email
• TechSmith Single Sign On Options (SSO)
• How to Contact TechSmith?
See all 19 articles

Seat Management

• Can I Assign Seats For My Snagit or Camtasia Business Subscription?
• Grant Someone Access to a Product
• Remove Access to a Product
• Can Someone Else Manage My Seats?
• Invitation to Manage Seats

General

• Maintenance Transitioning to a Business License Subscription FAQ
• Unlock New Revenue: Become a TechSmith Reseller!
• TechSmith Capture End of Support
• Is This Email Legit or Spam?
• Knowmia Pro and Video Review Retirement FAQ
• How Do I Submit Feedback?