I Need to Move My Software to Another Computer

See the instructions below on how to move your software to another computer while keeping your resources (unsaved Snagit captures or custom Camtasia libraries).

On your OLD computer:

  1. Open Snagit Editor.
  2. Click Help > About Snagit.
  3. Copy your Software key (25 characters comprised of letters and numbers) for activating Snagit on your new computer.

    If you have an individual subscription, you don’t need a key, so skip this step.

  4. Export your unsaved captures that you want to back up or import to the new computer.
  5. Uninstall Snagit from your computer.

On your NEW computer:

  1. Visit TechSmith's Download Center and download the appropriate version of the installer.
  2. Locate and run the installation file.

    If you have any issues installing an older version of Snagit on a newer Windows OS, please check the Windows Compatibility Chart. You may need to upgrade your Snagit license to the latest version.

  3. Sign in to unlock Snagit. If this doesn't work, and you have a Snagit key, enter it manually.
  4. Import your captures (exported in step 4) if needed.

Purchased/downloaded from TechSmith

On your OLD computer:

  1. Open Snagit Editor.
  2. Click Snagit > About Snagit [Version Number].
  3. Copy your Software key (25 characters comprised of letters and numbers) for activating Snagit on your new computer.
  4. Export your unsaved captures that you want to back up or import to the new computer.
  5. Uninstall Snagit from your computer.

On your NEW computer:

  1. Visit TechSmith's Download Center and download the appropriate version of the installer.
  2. Locate and run the installation file.

    If you have any issues installing an older version of Snagit on a newer macOS, please check the macOS Compatibility Chart. You may need to upgrade your Snagit license to the latest version.

  3. Sign in to unlock Snagit. If this doesn't work, and you have a Snagit key, enter it manually.
  4. Import your captures (exported in step 4) if needed.

Purchased/downloaded from the App Store

On your OLD computer:

  1. Export your unsaved captures that you want to back up or import to the new computer.

On your NEW computer:

  1. Open the App Store.
  2. Log in with the same Apple ID that was used to originally purchase Snagit.
  3. Search for Snagit in the App Store.

    You should be able to download and install Snagit without having to purchase the software again. See App Store User Guide.

  4. Import your captures (exported in step 1) if needed.

If you are moving your App store purchase to a Windows machine, please submit a ticket.

On your OLD computer:

  1. Open Camtasia Editor.
  2. Click Help > About Camtasia.
  3. Copy your Software key (25 characters comprised of letters and numbers) for activating Camtasia on your new computer.

    If you have an individual subscription, you don’t need a key, so skip this step.

  4. Export any custom libraries that you want to include on your new computer. Camtasia 2020 or later allows you to package and share Camtasia resources.
  5. Uninstall Camtasia from your computer.

On your NEW computer:

  1. Visit TechSmith's Download Center and download the appropriate version of the installer.
  2. Locate and run the installation file.

    If you run into issues installing an older version of Camtasia on a newer Windows OS, please check the Windows Compatibility Chart. You may need to upgrade your Camtasia license to the latest version.

  3. Sign in to unlock Camtasia. If this doesn't work, and you have a Camtasia key, enter it manually.
  4. Import any custom libraries (created in step 4) that you want to include on your new computer. Camtasia 2020 or later allows you to import the packaged resources.

Purchased/downloaded from TechSmith

On your OLD computer:

  1. Open Camtasia Editor.
  2. Click Camtasia [Version Number] > About Camtasia.
  3. Copy your Software key (25 characters comprised of letters and numbers) for activating Camtasia on your new computer.
  4. Export any custom libraries that you want to include on your new computer. Camtasia 2020 or later allows you to package and share Camtasia resources.
  5. Uninstall Camtasia from your computer.

On your NEW computer:

  1. Visit TechSmith's Download Center and download the appropriate version of the installer.
  2. Locate and run the installation file.

    If you run into issues installing an older version of Camtasia on a newer macOS, please check the macOS Compatibility Chart. You may need to upgrade your Camtasia license to the latest version.

  3. Sign in to unlock Camtasia. If this doesn't work, and you have a Camtasia key, enter it manually.
  4. Import any custom libraries (created in step 4) that you want to include on your new computer. Camtasia 2020 or later allows you to import the packaged resources.

Purchased/downloaded from the App Store

On your OLD computer:

  1. Export any custom libraries that you want to include on your new computer. Camtasia 2020 or later allows you to package and share Camtasia resources.

On your NEW computer:

  1. Open the App Store.
  2. Log in with the same Apple ID that was used to originally purchase Camtasia.
  3. Search for Camtasia in the App Store.

    You should be able to download and install Camtasia without having to purchase the software again. See App Store User Guide.

  4. Import any custom libraries (created in step 1) that you want to include on your new computer. Camtasia 2020 or later allows you to import the packaged resources.

If you are moving your App store purchase to a Windows machine, please submit a ticket.

If you are unable to locate your software key, see this support article.