How Do I Cancel a Subscription?

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. On the Dashboard tab, next to the product you wish to cancel, select Actions > View subscription.
   
3. On the Online store orders tab, select Actions > Cancel subscription.
   
4. After reviewing the information in the popup, select Cancel subscription.
   

You’ll retain access to the product until the end of the billing period (in this example, March 26, 2027). 
After this date, if you wish to continue using the product, you’ll need to re-subscribe.

If you change your mind, you can un-cancel prior to the deactivation date to seamlessly retain access to the product. 

If you're cancelling a Legacy License Subscription (former maintenance), please note that it will no longer be available for purchase.

If your subscription ID begins with "M", this is a non-auto-renewing subscription, so you will not be charged automatically. You can renew your subscription manually on the Keys tab, or let it lapse. If this is a Legacy License Subscription, you will lose Legacy benefits at expiration.

To cancel your individual Camtasia subscription (Starter, Essentials, Create or Pro) or Snagit Individual:

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. On the Dashboard, next to the product you wish to cancel, select Actions > View subscription.
   
3. On the Online store orders tab, select Actions > Cancel subscription.
   
4. After reviewing the information in the popup, select Cancel subscription.
   

You’ll retain access to the product until the end of the billing period (in this example, May 4, 2027). 
After this date, if you wish to continue using the product, you’ll need to re-subscribe.

If you change your mind, you can un-cancel prior to the deactivation date to seamlessly retain access to the product.

You can cancel your subscription for these products:

Camtasia Assets
Snagit Assets 
Camtasia Audiate 
Screencast Pro*

To cancel your subscription:

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. On the Dashboard, next to the product you wish to cancel, select Actions > View subscription.
   
3. On the Online store orders tab, select Actions > Cancel subscription.
   
4. After reviewing the information in the popup, select Cancel subscription.
   

You’ll retain access to the product until the end of the billing period (in this example, February 3, 2027). 
After this date, if you wish to continue using the product, you’ll need to re-subscribe.

If you change your mind, you can un-cancel prior to the deactivation date to seamlessly retain access to the product.

You can cancel your subscription for these products:

Camtasia Assets
Snagit Assets 
Camtasia Audiate 
Screencast Pro*

To cancel your subscription:

1. Visit manage.techsmith.com and sign in to your TechSmith account.
2. On the Dashboard, next to the product you wish to cancel, select Actions > View subscription.
   
3. On the Direct orders tab, select Manage subscription > Turn off auto-renewal. 
   
4. After reviewing the information in the popup, select Turn off auto-renewal.
   

Your subscription will remain active until the end of the billing period (in this example, November 7, 2026). On this date, your subscription will expire, and access to the products will end. You will not be charged again.

If you change your mind, you can turn auto-renewal back on anytime before the expiration date.
 
Or, you can renew your subscription manually during the last 30 days before the expiration date. You will receive an email notification about the upcoming expiration.