Install or Reinstall My Purchase

1. Locate your purchase

Select one of these options:

Option A: I Have My Order Confirmation

Be sure to look for your most recent receipt. If you can only find older receipts, check your TechSmith account as well (see Option B) in case you have a more recent software key.

In your emailed receipt, click the Download the <Product> Installer link. 

Option B: I Do Not Have My Order Confirmation
  1. Visit manage.techsmith.com and sign in to your TechSmith account.
  2. On the Dashboard, from the product menu, select Download product
    dashboard_03.png
  3. Product not visible on the dashboard?
    Go to the Keys tab and next to the needed product, select Download
    keys_21.png

    If your software key is not listed, select Save a key or Save another key, enter your key, and save it.

2. Download Snagit/Camtasia

After you find your purchase and click the install/download file, the software should start downloading automatically and you can view the product download page with further instructions. 
download_03.png

3. Install and unlock

See these support articles for further help with the installation
logo_snagit.png Snagit: Installation instructions for Windows, Mac 
logo_camtasia.png Camtasia: Installation instructions for Windows, Mac

Unlock the product to start using it. See these support articles:
logo_snagit.png Snagit: Unlock on Windows, Mac
logo_camtasia.png Camtasia: Unlock on Windows, Mac

If you receive a message about exceeded activations, see this support article.
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