Not sure if you have a Business License, an Individual Subscription, or a previous version? How to check what type of license you have
Email support is available for the Snagit trial and Camtasia Free.
Individual Subscription support policy
| Service | Email support | Chat support | Phone support |
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✓ | ✓ | ✓ |
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✓ | ✓ | |
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✓ | ✓ | |
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✓ |
✓ |
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✓ | ||
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✓ | ✓ | |
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✓ | ✓ | |
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✓ | ✓ | |
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✓ | ||
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✓ | ✓ |
Business License Subscription or Legacy License Subscription (formerly "active maintenance")
| Service | Email support | Chat support | Phone support |
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✓ | ✓ | ✓ |
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✓ | ✓ | ✓ |
Previous versions support policy
Find out what version you are running. See this article.
| PC / Mac | No subscription | Until | Perpetual + active subscription | Until |
| Snagit 2025 | Cannot use w/o sub | - | Chat, email | V27 is released |
| Snagit 2024 | 12/31/26 | Chat, email | 10/2/27 | |
| Snagit 2023 | 10/25/25 | Chat, email | 10/25/26 | |
| Camtasia Editor 2025 | Cannot use w/o sub | - | Chat, email | V27 is released |
| Camtasia Editor 2024 | 12/31/26 | Chat, email | 10/2/27 | |
| Camtasia Editor 2023 | 4/25/26 | Chat, email | 12/31/26 |