TechSmith Support Policy

Not sure if you have a Perpetual License or an Individual License?
Click here to find out how to check!


Find out what version you are running. See this article.

PC / Mac No Maintenance Until Perpetual + Active Maintenance Until
Snagit 2024 Email 10/02/26 Phone, chat, email 10/02/27
Snagit 2023 Email 10/25/25 Phone, chat, email 10/25/26
Snagit 2022 Email 12/7/24 Phone, chat, email 12/7/25
Snagit 2021 Email 10/19/23 Phone, chat, email 10/19/24
Snagit 2020 Email 10/21/22 Phone, chat, email 10/21/23
Camtasia 2023 (Current) Email 4/25/26 Phone, chat, email 4/25/27
Camtasia 2022  Email 6/7/25 Phone, chat, email 6/7/26
Camtasia 2021 Email 4/27/24 Phone, chat, email 4/28/25
Camtasia 2020 Email 4/28/23 Phone, chat, email 4/28/24

Go to the TechSmith contact page to contact us! (You can start a live chat, submit a ticket, or find the phone number for a call on this page.)

Service Email Support Chat Support Phone Support
camtasia_icon.png Camtasia (Current version is 2023)  
snagit_icon.png Snagit (Current version is 2024)  
audiate_icon.png Audiate  
screencast_icon.png Pro  
screencast_icon.png Free    
knowmia_icon.png Knowmia Pro  
video-review_icon.png Video Review  
assets-for-snagit_icon.pngassets-for-camtasia_icon.png TechSmith Assets  
TechSmith_Capture.png TechSmith Capture (Free)