TechSmith Support Policy

TechSmith Desktop Software Support Policy

TechSmith Services Support Policy

TechSmith has a long history of providing high quality support for our products. To further improve our service, we are making some changes to our support offering to better reflect the needs of our customers around the world. This includes improved priority support, expanded hours, and international service. We hope that providing this information will help you make informed decisions regarding upgrading, purchasing maintenance, and using TechSmith products.

Type of Support: Standard Support: Premium Support (customers with maintenance)
Software Keys, Licensing, and Downloads Unlimited access Unlimited access
Community Support Unlimited access Unlimited access
Support Article Library Unlimited access Unlimited access
Submit an online help ticket Current version, plus two years on previous versions Current version, plus three years on legacy versions
Phone support Current version only Current version, plus three years on legacy versions
Chat support Current version only Current version, plus three years on legacy versions
Priority support
Dedicated phone queues and prioritized online support
None Included

Those running older versions of Camtasia or Snagit can upgrade to the most recent versions through on our TechSmith online store . If you are interested in adding maintenance to your products, please contact our sales team .

Supported Versions of TechSmith Desktop Software

PC / Mac Standard Support Until Premium Support Until
Snagit 2020 Phone, chat, email Ongoing Phone, chat, email Ongoing
Snagit 2019 Email 10/21/21 Phone, chat, email 10/21/22
Snagit 2018 Email 10/22/20 Phone, chat, email 10/22/21
Snagit 13 / 4 Email 10/23/19 Phone, chat, email 10/23/20
Camtasia 2020 Phone, chat, email Ongoing Phone, chat, email Ongoing
Camtasia 2019 Email 4/29/22 Phone, chat, email 4/29/23
Camtasia 2018 Email 4/29/21 Phone, chat, email 4/29/22
Camtasia 9 / 3 Email 6/18/20 Phone, chat, email 6/18/21
Camtasia 8 / 2 Email 10/10/18 Phone, chat, email 10/10/19
Morae 3 Phone, chat, email 12/31/20 Phone, chat, email 12/31/20

Support for TechSmith Services

Service Email Support Chat Support Phone Support
Knowmia Enterprise x x x
Knowmia Pro x x x
Audiate x x x
Screencast.com Pro x x x
Screencast.com Free x    
Video Review x x x
TechSmith Assets x x x
TechSmith Capture x x x