Where Do I Find My Software Key

Where do I find my software key?

Website Key Lookup

If you do not have a copy of your receipt, visit the key lookup tool. Enter the email address used to purchase the software.

If you have a TechSmith Account, log in to: https://myaccount.techsmith.com Your software key may be stored on the My Products tab.

Receipt

If you purchased from TechSmith, the email receipt contains your software key.

  • If purchased from our online store, your software key is located in the Order Details section of the receipt.
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  • If purchased directly from our Sales team, your software key is located under the program name in the receipt.
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CD or Disc

As of December 8, 2015, TechSmith offers backup discs for installing the program. The backup disc does not include your software key. To unlock the installed program, refer to your receipt for the software key (see above).

For Snagit or Camtasia, the software key is printed on a sticker on the disc sleeve or under the disc in the case.

If you have the disc for a version earlier than Snagit 8.0.2 (unsupported) or Camtasia Studio 3.1.1 (unsupported), the software key is automatically generated during installation. Therefore, there is no key on the outside of the box or printed on the disc sleeve.  For a list of currently supported versions, see this article.

For Morae 3.0 and later, the key is printed on a sticker on the front cover of the Resource disc. For previous versions, the key is printed on a sticker on the outside of the box.

 

In the Product

To find your key in Snagit or Camtasia, see this article.

Contact Us

If you are unable to retrieve your key through any of the above options, please contact our Customer Service department or call us at 1-800-517-3001 ext. 636 (toll free U.S. & Canada only).