Confirm That the Key Matches the Software Version
If you recently reinstalled and downloaded the software from the website, chances are that you downloaded a free trial of the most current version.
License keys are version-specific, and your key could be for a previous version. If you are unsure which version you own, you can save your key to your TechSmith account and download the correct version. See this support article for further help.
I Have an Active Maintenance Agreement
If you have active maintenance and need access to the latest version, please visit the following pages:
Confirm That the Key Is Entered Correctly
When entering the key in the software, follow these recommendations:
- Make sure there are no empty spaces at the beginning or end of the key.
- Copy and paste the entire key instead of entering it manually. You can also copy
the key directly from the Keys tab in your TechSmith Account.
- If you type in the key, verify that you are typing all occurrences of the number zero as 0 and not the letter o.
- Please keep in mind that the current versions (single-user and multi-user) of Snagit and Camtasia use a 25-character key (for example, XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
I Have Too Many Activations
You can clear activations for Snagit or Camtasia licenses by following the steps in the following article Clear Activations for Snagit/Camtasia.
