Problem
I just received another notice that my subscription is expired. What do I do now?
Solution
This notification means that your Snagit or Camtasia subscription has expired and has not been renewed. Please follow one of the options below based on your situation:
Your software has expired and has not been renewed. If you'd like to keep using the software, you'll need to purchase a new license. Please do so here: https://www.techsmith.com/products.html
After purchasing, please contact Customer Care to update your subscription so you no longer see the subscription expired messaging: https://support.techsmith.com/hc/en-us/requests/new
If you no longer need the software or cannot renew, please follow the steps outlined below to export your captures/videos from Camtasia or Snagit:
Camtasia: Article Coming Soon!
Snagit: https://support.techsmith.com/hc/en-us/articles/34242059728397-Offloading-Snagit
If you purchased the software for your company and your users are getting the notification that it is expired and you believe this to be an error, please contact our Customer Care team for assistance with renewing: https://www.techsmith.com/contact.html
If you have no plans to renew the software, please share the following article with your users for assistance with off-boarding their images and videos:
Camtasia: Article Coming Soon!
Snagit: https://support.techsmith.com/hc/en-us/articles/34242059728397-Offloading-Snagit
If you're part of a company that provides Snagit or Camtasia to you and it is showing as expired, please reach out to your IT or purchasing teams to let them know that you still need the software. If they have decided that they do not plan to renew, please follow the steps in the articles below to export your videos and images:
Camtasia: Article Coming Soon!
Snagit: https://support.techsmith.com/hc/en-us/articles/34242059728397-Offloading-Snagit
