Getting Started
Promoted articles
-
How do I upgrade/update Snagit or Camtasia Editor?
As of February 12, 2025 all active maintenance... -
Clear Activations for Snagit
If you are getting a message about too many S... -
I Need a Copy of My Invoice
Online Store Orders Direct Orders Option ... -
TechSmith Support Policy
Not sure if you have a Business License, an Ind... -
TechSmith AI Responsibility Principles
To fulfill our mission of empowering anyone to ... -
Maintenance Transitioning to a Legacy Business License Subscription FAQ
Updated November 18, 2025: When we transitione...
Knowledge base
Version History
Edit
Capture
Export
Install
- Modify, Repair, Remove when attempting to open software
- Service TechSmith Agent (TechSmith Agent) Failed to Start
- Use the Camtasia Editor UninstallerTool.exe as Command Line Tool
- Camtasia Editor showing "Maintenance Expired" after upgrading to Camtasia Pro
- Skip Sign In on Camtasia Editor 2023 and Camtasia Editor 2024
- Error Code 1603 Fatal Error During Camtasia Editor Installation See all 24 articles
General
Viewing
Video Tips
- Using Dynamic Backgrounds in Camtasia Editor 2023 and newer (Video)
- 10 Ways to Edit and Improve a Zoom Webinar Recording with Camtasia Editor (Video)
- How to Insert Audio, Video, or Image Media Anywhere on Your Timeline (Video)
- How to Switch Between Screen and Webcam Video in the Camtasia Editor (Video)
- Replace an Audio Section in Camtasia Editor (Video)
- How to Hide the Cursor in Your Video (Video) See all 16 articles
Version History
Activation, Accounts & Preferences
Recording
- Camtasia Editor Mac Temporary Recording Location
- How to Turn Off Camtasia Rev (Mac)
- Camera, Webcam and Virtual Camera Compatibility - Camtasia Editor Mac
- M1/M2 Chip and the Camtasia System Audio Capture Component
- macOS and the Camtasia Editor System Audio Capture Component
- Webcam Freezes During Recording With Camtasia Editor on macOS See all 13 articles
Editing & Effects
- My Sony Camera Footage appears washed out
- WebM File Support in Camtasia Editor
- How to Import Video from iPhone into Camtasia Editor
- Canvas Looks Darker Using Camtasia Editor on an M1/M2 mac
- Effects Missing in Camtasia Editor on macOS
- Using LUT Visual Effect in Camtasia Editor on macOS See all 13 articles
Export, Sharing, & Saving
- MP4 Produced With Camtasia Editor Results in Choppy Playback on iOS device
- Sign in with Google temporarily disabled for this app
- How to Avoid Blurry Videos
- After Production the Video Does Not Exist Using Camtasia Editor on macOS
- Unable to Unzip or Import Zip File from macOS to Windows
- Exported Video Had Faded or Incorrect Color See all 10 articles
General Error Troubleshooting
- Unable to Start Camtasia Editor on MacOS
- White Spots in Editor and Sliders Not Working in Camtasia Editor Mac
- Unsupported Environments Using Camtasia Editor on macOS
- Camtasia Editor Mac Crashes During Export
- Camtasia Editor Mac Crashes While Editing
- Camtasia Editor Mac Crashes on Startup See all 10 articles
Installation & Deployment
- Camtasia Editor Does Not Remember Key
- Using Camtasia Editor Media Assets on Mac
- Error "Camtasia" Can’t Be Opened Because It Was Not Downloaded From the App Store
- Installation Instructions For Camtasia Editor On macOS
- Uninstall Camtasia Editor on macOS
- Enterprise Install Guidelines For Camtasia Editor on macOS
Best Practices
- Where are the Camtasia Library Assets?
- How do I Make a Video With Camtasia Editor?
- What Training Is Available for Snagit and Camtasia Editor?
- Add Multiple Caption Languages to a Camtasia Editor Production on macOS
- Upload Files to a Web Server to Embed on a Website
- Change the Language in Camtasia Editor for Mac OS See all 8 articles
How To
- How Do I Export an MP4 from Camtasia Online?
- Can I Edit my Cursor in Camtasia Online?
- How Do I Import Media Into Camtasia Online?
- How Do I Record System Audio with Camtasia Online?
- How do I Open my Camtasia Online Project in an Older Version of Camtasia Editor?
- How Do I Restore a Deleted Scene? See all 7 articles
Troubleshooting
- Camtasia Online Wants to Look for and Connect to Any Device on Your Local Network
- Camtasia Online Is Not Recording Cursor
- Known Chrome Browser Extension Conflicts
- Unsupported Render Capabilities in Camtasia Online
- Large Camtasia Online Projects Take a Long Time to Export
- My Audio and Video Are Out of Sync in Camtasia Online See all 10 articles
FAQ
Troubleshooting
- Why Does My Audiate Want To Start a Trial
- How do I recover lost or unsaved audio files in Audiate?
- Required URLs for Audiate
- Audiate Experienced an Issue Connecting to the Transcription Service
- Retry Aligner Install? Failed to Download Aligner
- Importing file failed. Please check your network connection See all 8 articles
General
Version History
Capture
- How to Record a Video with Snagit
- Snagit is Not Auto-Detecting Windows During Capture
- How to Default to a File Type Other Than SNAGX
- Snagit Print Screen Hotkey Not Working
- Pin Snagit to the Top of the Screen Using Capture Widget
- Video Capture Is Blank or Only Shows Initializing Screen In Snagit Editor See all 50 articles
Editor
Video Tips
- 4 Ways to Start a Capture in Snagit (Video)
- Capture Window Basics in Snagit (Video)
- Change the Global Hotkey in Snagit (Video)
- All-in-one, Image, and Video Capture Modes Explained (Video)
- Create Custom Presets to Automate Your Capture Process (Video)
- Find Snagit on Your Computer Using the System Tray (Video) See all 25 articles
General
Install
Share
- Cannot Select Destination Folder in Google Drive
- Pasting Image in Microsoft Teams From Snagit Not Working
- Images Captured in Snagit Are Blurry or Fuzzy
- Screencast.com Authentication Required When Sharing from Snagit
- Snagit Support for Office 365
- Snagit Capture Image is Resized or Blurry when Pasted into Microsoft Word or Other Applications See all 21 articles
Version History
Capture
- How to Record a Video with Snagit
- Camera, Webcam and Virtual Camera Compatibility - Snagit Mac
- Error Obtaining Sample Buffers When Recording With Snagit
- Capture Hangs with Spinning Wheel Using Snagit on Mac
- Scrolling Capture Failed
- Snagit Capture Causes CPU Usage to Increase on Mac See all 13 articles
Editor
General
Install
Share
Product Evaluation
License and Software Keys
Downloads and Installation
- Using MSI Transforms (MST) with Patch My PC
- How to access the included Audiate features with Camtasia Editor
- Camtasia Individual Subscription- What happens if I already own a Snagit license?
- Download a Previous Version of TechSmith Software
- Install or Reinstall My Purchase
- I Need to Move My Software to Another Computer See all 22 articles
Purchasing and Invoicing
- I Need a Copy of My Invoice
- Do You Offer Monthly Subscriptions?
- Can I Lock in My Price for Future Orders?
- I Need Help Finding the Right Part Number on Your Price List:
- Why Is the Seat Extension Price on the Price List the Same Regardless of When the Additional Seats Are Purchased?
- Camtasia Pro vs VEED See all 45 articles
Terms and Policies
Renewals
Returns and Cancellations
Account Management
Seat Management
General
Playback
- My Screencast Videos are Not Showing Correctly on My Website
- Supported Browsers for Screencast
- We're sorry, but we are unable to connect to this content. Please try refreshing the page or click here for more help.
- Screencast: Re-encode high bit rate videos
- Screencast: The playback of videos on Screencast seems to periodically Pause and then Resume
- Screencast: MP3 Playback Not Working See all 7 articles
Account Management
Content Management
Uploading
More Resources
-
Webinars
Explore our free webinars -
Contact Us
Looking for sales or have general inquiries? -
Contact a Camtasia Expert
Hire a Camtasia expert to consult or assist with your project.