Problem
We have identified an issue on Intel Ultra 5 and Intel Ultra 7 processors that affects rendering in Camtasia. It often will show as "green artifacts" on a rendered video and will cause performance issues when using Camtasia on a machine that has an Intel Ultra 5 or Ultra 7 processor. See this image for an example of what it appears like:
Solution
This issue was reported to Intel and they have confirmed its an issue with a driver update that was released. They have since resolved this issue with further driver updates.
See the report to Intel here: https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/1082
UPDATE 8/1/25: Intel believes that the latest drivers for the Intel Ultra processors fixes this issue. Please visit Intel's website and locate the latest drivers for your specific computer and download and install those.
You can also use these steps as needed for a workaround to set Camtasia to use software rendering: =
1. Open the Camtasia editor and in the menu at the top, click Edit > Preferences > Advanced tab
2. Under the Hardware Acceleration section, change this to “Use Microsoft Basic Render”
3. Restart Camtasia and test again.
If you're not sure if you have an Intel Ultra 5 or 7 processor or need help finding the latest Intel drivers for your machine, please reach out to our support team by submitting a ticket and include the following diagnostics file:
- Hold the windows key down on your keyboard and hit the R key to open the Run Window. Type in dxdiag.
- Click Yes to message about searching for signed drivers.
- Click Save All Information on the bottom right to save a text file.
- Please attach this txt file in your ticket request
- Here is a video walking you through the process: http://youtu.be/I3Rzvawo0Hk