The Snagit Library is set to cloud storage, however I am seeing slowness or not all of my captures appear in the Library.
I am seeing the following error when trying to view a capture:
"The file couldn't be opened. The document is corrupted, unsupported, or was made by a newer version of Snagit."
First, make sure the latest updates for your version of Snagit are installed. From the menu bar, select Snagit > Check for Updates to install updates. Snagit 2022 is the first version of Snagit to support storing the Library in the cloud.
For Snagit to detect a supported service automatically:
- The application must be installed locally, meaning not accessed only by a web browser.
- The application must be set to actively sync.