Unable to Start Snagit on Mac

Problem

When you go to launch Snagit on Mac you receive an Unable to Start error message.

Solution

These steps are for Snagit 2023 and later; if you run into the Unable to Start error message in Snagit, then please try the following: 

Snagit Can Open:

1. Open Snagit
2. At the top of your display, on the menu bar, click the Help dropdown > Support Tool
3. Click on "Reset Cache"
4. Click Reset to confirm on the popup window
5. Restart Snagit and try again

Snagit Cannot Open:

1. Open the Applications folder in Finder
2. Right click on Snagit and choose "Show Package Contents"
3. Navigate to Contents > MacOS
4. Open the SnagitSupport.app from there
5. Click on "Reset Cache"
6. Click Reset to confirm on the popup window
7. Restart Snagit and try again