Problem
Audiate Experienced an Issue Connecting to the Transcription Service. Parts of the Text Transcription May Be Missing.
Solution
This will appear if Audiate cannot connect to our transcription provider, or if a file is being imported from a network or cloud location. Please ensure that files are being importing from a local file location and that the URLs below are allowed through any firewalls, proxies, VPNs, etc.
Audio Transcription
wss://api.deepgram.com/
https://api.deepgram.com/
Additional Deepgram Documentation
https://deepgram.com/
TechSmith Sites and Services Support, software updates, login, license provisioning, etc.
https://*.cloud.techsmith.com
http://audiatetoken.cloud.techsmith.com/
http://login.techsmith.com/
http://entitlement.cloud.techsmith.com
http://api.techsmith.com/*
Audiate Product Updates and Additional Content
https://cdn-audiate.cloud.techsmith.com
Text-to-Speech Generation
wss://*.tts.speech.microsoft.com
https://*.tts.speech.microsoft.com
Avatar Generation
https://avatar.cloud.techsmith.com
https://tscavatarservicelive.blob.core.windows.net/
Script Generation/Translation
https://ai.cloud.techsmith.com/
Product Analytics
https://api2.amplitude.com/2/httpapi
Crash Reporting
https://techsmith.sp.backtrace.io:*
https://submit.backtrace.io
https://events.backtrace.io
If this does not help, please submit a support ticket and include the following logs:
- In Audiate click on the Audiate drop-down in the upper left-hand corner of your screen and select About Audiate
- Select Show Audiate Logs
-
Send all of the log files you see in this folder
** These files are for Technical Support purposes only. They may include personally identifiable information such as machine name and user login name. **