Problem
Failed to Download Aligner, which Can Improve Transcription Timing. Would You Like to Retry or Continue Without the Aligner
Solution
This message may appear when Audiate is unable to connect to its transcription provider to download the aligner.
To resolve this issue, ensure that the URL https://*.cloud.techsmith.com is added to the allowlist of any firewall, antivirus software, VPN, or endpoint management application installed on your computer
We also recommend adding the following URLs to your allowlist to ensure access to all of Audiate's features and services.
Audio Transcription
wss://api.deepgram.com/
https://api.deepgram.com/
Additional Deepgram Documentation
https://deepgram.com/
TechSmith Sites and Services Support, Software Updates, Login, License Provisioning, Transcription Aligner, etc.
https://*.cloud.techsmith.com
http://audiatetoken.cloud.techsmith.com/
http://login.techsmith.com/
http://entitlement.cloud.techsmith.com/
http://api.techsmith.com/*
Audiate Product Updates and Additional Content
https://cdn-audiate.cloud.techsmith.com
Text-to-Speech Generation
wss://*.tts.speech.microsoft.com
https://*.tts.speech.microsoft.com
Avatar Generation
https://avatar.cloud.techsmith.com
https://tscavatarservicelive.blob.core.windows.net/
Script Generation/Translation
https://ai.cloud.techsmith.com/
Product Analytics
https://api2.amplitude.com/2/httpapi
Crash Reporting
https://techsmith.sp.backtrace.io:*
https://submit.backtrace.io
https://events.backtrace.io
If this does not help, please submit a support ticket and include the following logs:
- In Audiate click on the Audiate dropdown in the upper left-hand corner of your screen and select About Audiate
- Select Show Audiate Logs
-
Send all of the log files you see in this folder
** These files are for Technical Support purposes only. They may include personally identifiable information such as machine name and user login name. **