Problem
Solution
This message will appear if two instances are true:
- Camtasia will need to be updated to 2025.0.3 or later. You can download the latest version of Camtasia here
- Camtasia Connector or TechSmith agent is not running on your computer
Below are steps on how to check if TechSmith Agent is running on your computer:
You can check if TechSmith Agent is running on windows by following the steps below:
- Open Task Manager and select Services on the left hand side
- Scroll down and make sure Camtasia Connector is running, If not click on Start at the top to start the service
You can check if TechSmith Agent is running on Mac by following the steps below:
- Open Activity Monitor and search for TechSmith in the search bar at the top right
- TechSmith Agent should appear under Process Name
If TechSmith Agent does not show please follow the steps below:
- Open Apple System Settings by clicking on the Apple logo in the upper left hand corner and select System Settings
- Type in Allow in Background in the search bar on in the left hand column and select Allow in the Background
- Toggle Camtasia on the right hand side
- Verify TechSmith agent is now running in Activity Monitor
If this does not help, please submit a support ticket