Problem
How do I install Snagit using the MSI?
Solution
For information on using the MSI to package Snagit for deployment to your user's, see our Enterprise Resources page here.
Beginning with Snagit 12, we introduced a fully redesigned and simplified installer process to help get users up and running quickly.
There are times where the standard installation process with our .exe file does not work. In these instances, you may need to do a quiet installation via the Command Prompt. The MSI file you will need for this process can be downloaded from our Alternate Downloads Page.
Windows 7
- Make sure to completely exit any current version of Snagit that is installed on the computer.
- Open the Start menu and type "run" (no quotes) into the search box, then hit Enter.
- In the Run dialog that appears, click the Browse button to bring up a file browser.
- Make sure that you select "All Files" from the dropdown menu next to the File Name field.
- Navigate to the folder where you saved the MSI installer file - this may be your browsers Downloads folder, or a location you specified when starting the download.
- Select the MSI file, then click Open.
- At the end of the filepath that is shown in the Run dialog, add the following command: /qn
- Click OK to start the silent installation process.
Windows 8/10/11
- Make sure to completely exit any current version of Snagit that is installed on the computer.
- Press the Windows key on the keyboard to bring up the Modern interface.
- Type the word "run" (no quotes), and click on the Run entry in the search results to the right side of the screen.
- In the Run dialog that appears, click the Browse button to bring up a file browser.
- Make sure that you select "All Files" from the dropdown menu next to the File Name field.
- Navigate to the folder where you saved the MSI installer file - this may be your browsers Downloads folder, or a location you specified when starting the download.
- Select the MSI file, then click Open.
- At the end of the filepath that is shown in the Run dialog, add the following command: /qn /l*v log.txt
- Click OK to start the silent installation process.
- If the installation fails, there will be a Log.txt file located in the same folder the MSI download is saved. Please submit a support ticket and include this log file.
Here is an example path, with the installer saved to the Desktop and the command added: C:\Users\USERNAME\Desktop\snagit.msi /qn /l*v log.txt
