Not sure if you have a Business License, an Individual Subscription, or a previous version? How to Check What Type of License You Have
Email support is available for the Snagit trial and Camtasia Free.
Individual Subscription Support Policy
| Service | Email Support | Chat Support | Phone Support |
|---|---|---|---|
| ✓ | ✓ | ||
| ✓ | ✓ | ||
| ✓ | ✓ | ||
✓ | ✓ | ||
| ✓ | |||
| ✓ | ✓ | ||
| ✓ | ✓ | ||
| ✓ | ✓ | ||
| ✓ | |||
| ✓ | ✓ |
Business License (formerly "Active Maintenance")
| Service | Email Support | Chat Support | Phone Support |
|---|---|---|---|
| ✓ | ✓ | ✓ | |
| ✓ | ✓ | ✓ |
Previous Versions Support Policy
Find out what version you are running. See this article.
| PC / Mac | No Subscription | Until | Perpetual + Active Subscription | Until |
|---|---|---|---|---|
| Snagit 2024 | 12/31/26 | Phone, chat, email | 10/02/27 | |
| Snagit 2023 | 10/25/25 | Phone, chat, email | 10/25/26 | |
| Camtasia Editor 2024 | 12/31/26 | Phone, chat, email | 10/02/27 | |
| Camtasia Editor 2023 | 4/25/26 | Phone, chat, email | 4/25/27 | |
| Camtasia Editor 2022 | 6/7/25 | Phone, chat, email | 6/7/26 |