Problem
Solution
This will appear if Audiate cannot connect to our transcription provider, or if a file is being imported from a netowork or cloud location. Please ensure that files are being importing from a local file location and that the URLs below are allowed through any firewalls, proxies, VPNs, etc.
Audio Transcription
wss://api.deepgram.com/
https://api.deepgram.com/
Additional Deepgram Documentation
https://deepgram.com/
TechSmith Sites and Services Support, software updates, login, license provisioning, etc.
https://*.cloud.techsmith.com
http://audiatetoken.cloud.techsmith.com/
http://login.techsmith.com/
http://entitlement.cloud.techsmith.com
http://api.techsmith.com/*
Audiate Product Updates and Additional Content
https://cdn-audiate.cloud.techsmith.com
Text-to-Speech Generation
wss://*.tts.speech.microsoft.com
https://*.tts.speech.microsoft.com
Avatar Generation
https://avatar.cloud.techsmith.com
https://tscavatarservicelive.blob.core.windows.net/
Script Generation/Translation
https://ai.cloud.techsmith.com/
Product Analytics
https://api2.amplitude.com/2/httpapi
Crash Reporting
https://techsmith.sp.backtrace.io:*
https://submit.backtrace.io
https://events.backtrace.io