Importing file failed. Please check your network connection

Problem

Solution

This will happen if Audiate cannot connect to our transcription provider. This is most likely a network issue

For help configuring your enterprise network, please see the IBM Ports, URLs, etc. for Firewalls information below.

For all supported languages, Audiate uses Deepgram to power the transcription. If there is a service interruption that prevents Audiate from communicating with Deepgram, IBM's Watson is used as a backup.

URLs for Firewalls

URLs

https://api.deepgram.com/

IBM Ports, URLs, etc. for Firewalls (Watson)

URLs
http://speech-to-text.watson.cloud.ibm.com/
https://iam.cloud.ibm.com
https://api.{location}.speech-to-text.watson.cloud.ibm.com

     us-south for Dallas
     us-east for Washington, DC
     eu-de for Frankfurt
     au-syd for Sydney
     jp-tok for Tokyo
     eu-gb for London
     kr-seo for Seoul

https://cloud.ibm.com/apidocs/speech-to-text#service-endpoint
https://www.ibm.com/support/knowledgecenter/SS4U29/ports.html

Why does Audiate use IBM Watson?
https://cloud.ibm.com/apidocs/speech-to-text