Importing file failed. Please check your network connection

Problem

Solution

This will appear if Audiate cannot connect to our transcription provider, or if a file is being imported from a netowork or cloud location. Please ensure that files are being importing from a local file location and that the URLs below are allowed through any firewalls, proxies, VPNs, etc.

Audio Translation & Transcription

  • wss://api.deepgram.com/
  • https://api.deepgram.com/

Additional Deepgram Documentation

  • https://deepgram.com/

TechSmith Sites and Services

Support, software updates, login, license provisioning, etc.

  • https://*.techsmith.com

Script Generation

  • wss://*.tts.speech.microsoft.com
  • https://*.tts.speech.microsoft.com

Avatar Generation

  • http://tscavatarservicelive.blob.core.windows.net/

Product Analytics

  • https://api2.amplitude.com/2/httpapi

Crash Reporting

  • https://techsmith.sp.backtrace.io:*
  • https://submit.backtrace.io
  • https://events.backtrace.io
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