Snagit Shortcut Does Not Work

Problem

After installing Snagit, the shortcut on the taskbar and/or start menu are not working. 

The error below may be displayed: 

"This action is only valid for products that are currently installed."

Solution

If clicking the icon in the taskbar does not open Snagit, re-pin the shortcut to the taskbar.

1. Right-click the current shortcut on the taskbar and choose Unpin from taskbar. The icon may look like a blank white box.
   
2. Open the Start Menu and navigate to the TechSmith folder.
   
   
3. Right-click Snagit and choose More > Pin to taskbar
   
   

   If you would like to add the Snagit Editor to the taskbar, follow the same process above.