Why is Snagit not recognizing my subscription?
- Verify that you're logged in using the exact same email that was used to purchase the Snagit subscription.
- Verify that you have Snagit 2024.1.1 or later installed on the computer.
- Note that previous versions of Snagit will not recognize your subscription's status.
- If you have confirmed that you're logged into Snagit with the same account that purchased the subscription, please go to Help -> About Snagit and click the refresh icon.
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If you have confirmed that you're logged into Snagit with the same account that purchased the subscription, and Snagit is saying it is in Trial mode, please go to Help -> About Snagit and click the refresh icon.
The sign-in process hangs when signing into Snagit.
- Are you currently behind a firewall, antivirus, and/or are using a VPN?
- If so, please add an exception or temporarily pause the service and try signing in again.
- If you are currently connected to a managed network (such as a work or school network), please try connecting to another network (if possible) or contacting your local IT team.
If you are using Snagit 2024.1.1 or later and Snagit is still unable to recognize your active subscription, please contact our Customer Care team here.