Snagit Editor Will Not Open

Problem

After taking a capture, or manually trying to open the Snagit Editor, it will not display.

 

There was an issue in Snagit 2024.0.3 that caused a crash on startup please use this link to update your version to 2024.0.4 to fix that issue:  2024.0.4 

Solution

Option 1: End SnagitEditor.exe in Task Manager

  1. Hit ctrl + alt + del and click Task Manager
  2. On the processes tab, Right-click SnagitEditor.exe and choose End Task.
  3. Try opening up Snagit Editor again.

Option 2: Restart Your Computer

We have seen this issue be resolved by restarting the computer.

Option 3: Remove the Tools.xml File

  1. Close out of Snagit so it is not running at all. Make sure by opening your task manager (ctrl + alt + delete) and click on the Processes tab and make sure that SnagitCapture.exe, SnagPriv.exe, and SnagitEditor.exe are not running
  2. Hold down the Windows key on your keyboard and hit the R key to open the Run window
  3. Type the following and then hit Enter: %localappdata%\TechSmith\Snagit\
  4. Delete the Tools.xml.file
  5. Go into the 23 folder and delete any xml file that starts with Tools
  6. Try Snagit again and see if it works

If none of these options resolve the issue, contact Support by clicking the Support widget in the bottom right hand corner.