Problem
When opening Snagit , the following error message appears:
"Unable to start Snagit. If this problem persists, please contact Technical Support."
Solution
Option 1
Please try these steps:
- Close out of Snagit so it is not running at all. Make sure by opening your Task Manager (CTRL+ALT +Delete > Task Manager). Choose More Details if applicable, then click on the Processes tab:
- Find Snagit and Snagit Editor, right click and end process tree on both.
- Hold down the Windows key on your keyboard and hit the R key to open the Run window.
- In the Run window, type the following and then hit Enter: %appdata%\TechSmith\Snagit 22\ (You can replace the 22 with whatever version you're on. Snagit 2019 would be %appdata%\TechSmith\Snagit 19\).
- Delete the Identity folder here if you see it.
- Hold down the Windows key on your keyboard and hit the R key to open the Run window.
- In the Run window, type the following and then hit Enter: C:\Users\Public\TechSmith\Snagit
- Delete all the files in the License folder you see here. (Don't delete the folder itself, just all files inside.)
- If you're on Snagit 2023 or newer, please repeat steps 6-8 with this location: %LocalAppData%\TechSmith\Snagit
- Run Snagit as an administrator. (Note: If you're not able to run as an administrator, these steps may still resolve your issue.)
Option 2
Confirm you're on the latest version of Snagit. You can download and install the latest version to see if that corrects your issue.
Option 3
If Option 1 or 2 do not work, please start a Technical Support ticket with us and include the following files:
- Open the following folder: C:\Users\Public\TechSmith\Snagit\License
- Send all the files you see in this folder when you submit your ticket. You can send them individually (they are small enough) or you can zip them up and send them as a .ZIP file by highlighting the files, then right click and select Send to > Compressed (zipped) folder
- Repeat steps 1 & 2 but with %LocalAppData%\TechSmith\Snagit\License as the location
