As of November 2nd, 2018, content that has not been viewed in over a year is deleted for users on Screencast's Free Tier. Content deleted from a users Screencast account will be moved to the trash before deletion. It will be available to recover in the trash for 30 days before permanent deletion.
To prevent your content from being deleted upgrade to Screencast Pro. To check whether your current account is Pro or Free follow the steps below:
View Account Type
To view your Screencast.com account type (Pro or Free):
- Log into your account at manage.techsmith.com
- Your Screencast account info will show on the right under profile information.
To export your content, see this support article.