Problem
Snagit crashed or was not properly closed during a recording
Solution
These locations below are where the recording file could be, the file may not be in any of these locations, or it may be there, but might not be recoverable.
- Re-open Snagit, if it prompts you with the following message, then you can choose Recover and Snagit will automatically recover anything that is able to be recovered.
- Open the Finder application, click on Go in the top left, then navigate to Go< Go to Folder< Copy and paste the pathway ~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/Snagit 2024/Temporary the file may be listed here. If it is, double click it or try to open it in Snagit.
* Snagit 2024 in the path can be replaced by the relevant version of Snagit, for example if you are using Snagit 2022 you will want to have Snagit 2022 in the pathway instead.
- The last location it may be in is in the Autosaved Captures folder, which can be found in Documents/Snagit/Autosaved Captures. If the file is there, double click it or try to open it in Snagit.
If none of the above locations hold the files you're looking for, then the file is most likely not recoverable. Please feel free to create a ticket with the support team if you would like to be sure.
